Education Consultant - Nhân Viên Tư Vấn Khoá Học (All Centers)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 95 lượt xem
Ngày cập nhật: 22/02/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Thực tập sinh
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Giáo dục/Đào tạo, Kinh doanh/Bán hàng
Mô tả công việc
• Customer consultation, tailoring of course to customer needs, calculate and inform course price
• Manage customer walk-ins, telephone and email inquiries
• Coordinate class opening and scheduling with other Education Consultants, Customer Care, and other related personnel to ensure maximum efficiency
• Develop strong relationships with customers to maximize referral and renewal opportunities
• Take excellent care of students and build trust with parents to foster customer loyalty
• Show passion and commitment to ensure students reach their educational goals
• Maintain center facilities and related equipment: clean, tidy, workable
• Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible
• Identify opportunities for center improvement, work process improvement and service delivery to customers
• Uphold company values and ethics and strictly follow company policies and management directives
• Share Best Practices with other staff members and fellow centers
• Perform tasks as assigned by the Center Manager and Center Supervisor
• Assist other centers and YOLA staff as needed
• Manage customer walk-ins, telephone and email inquiries
• Coordinate class opening and scheduling with other Education Consultants, Customer Care, and other related personnel to ensure maximum efficiency
• Develop strong relationships with customers to maximize referral and renewal opportunities
• Take excellent care of students and build trust with parents to foster customer loyalty
• Show passion and commitment to ensure students reach their educational goals
• Maintain center facilities and related equipment: clean, tidy, workable
• Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible
• Identify opportunities for center improvement, work process improvement and service delivery to customers
• Uphold company values and ethics and strictly follow company policies and management directives
• Share Best Practices with other staff members and fellow centers
• Perform tasks as assigned by the Center Manager and Center Supervisor
• Assist other centers and YOLA staff as needed
Yêu cầu ứng viên
• Bachelor/ Colleges Degree
• 1 year’s working experience is a plus.
• Strong preference is given to individuals with customer-facing experience in educational sales and/or service industry
• Strong customer service mindset and striving for sales and service excellence
• Results driven with determination to achieve sales targets and KPIs
• High moral ethics and professional workplace behavior
• Clean and tidy in appearance with high grooming standard
• Good organizational, planning, complaint handling, and problem-solving skills
• 1 year’s working experience is a plus.
• Strong preference is given to individuals with customer-facing experience in educational sales and/or service industry
• Strong customer service mindset and striving for sales and service excellence
• Results driven with determination to achieve sales targets and KPIs
• High moral ethics and professional workplace behavior
• Clean and tidy in appearance with high grooming standard
• Good organizational, planning, complaint handling, and problem-solving skills
Quyền lợi được hưởng
- 13th Salary, Bonus
- Health and Accident Insurance
- Annual Trip
- Health and Accident Insurance
- Annual Trip
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

YOLA
HCM: 91 Vo Thi Sau, 2nd Fl Citilight Tower 45 Vo Thi Sau, 2nd Fl Vimedimex Tower 246 Cong Quynh - HN: M FL, Song Hong Park View Tower, 165 Thai Ha
HCM: 91 Vo Thi Sau, 2nd Fl Citilight Tower 45 Vo Thi Sau, 2nd Fl Vimedimex Tower 246 Cong Quynh - HN: M FL, Song Hong Park View Tower, 165 Thai Ha
About YOLA: What is common between you and YOLA? Education. Think about how education has changed your life and where it has taken you for all these years until today and to your future! For YOLA’s founders, teachers and staff, education has endowed us with lifetime experiences at world-class institutions ...Chi tiết
About YOLA: What is common between you and YOLA? Education. Think about how education has changed your life and where it has taken you for all these years until today and to your future! For YOLA’s founders, teachers and staff, education has endowed us with lifetime experiences at world-class institutions like Harvard, Stanford, Columbia, Dartmouth, Williams, Swarthmore, London School of Economics, NUS, NTU… We, at YOLA, have all experienced the power of education in changing our own lives and believe that it is our mission to empower young minds to achieve their dreams. As a premier provider of educational services in Vietnam, YOLA provides a wide range of educational programs and products, including test preparation courses (SAT, TOEFL, IELTS, GMAT, GRE), English language, soft-skill training, after-school tutoring, summer camps, and development of educational content. With a strong commitment to help students realize their true potentials on their journey to become who they want to be, YOLA has successfully helped its students gain admission and scholarships to top universities, such as Stanford, UPenn, Princeton, Brown, Duke, Georgetown, NYU, UC Berkeley, UCLA and many more worldwide. ‘YOLA has helped more than 5000 students to put one step closer to their dreams’ Living and breathing in a culture named ACUPIT (Action, Caring, Understanding, Passion for Excellence, Innovation, Trust), every single individual at YOLA regardless of backgrounds, interests, specialties and positions is working hard and passionately every day. The reason is: ‘We believe that what we are doing each day is making a potentially huge impact on many students’ lives through education’ If you share the same vision with YOLA, come and join us to care about the future of many student generations. At the same time, let your future be our care! Ẩn chi tiết
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YOLA
Địa chỉ: HCM: 91 Vo Thi Sau, 2nd Fl Citilight Tower 45 Vo Thi Sau, 2nd Fl Vimedimex Tower 246 Cong Quynh - HN: M FL, Song Hong Park View Tower, 165 Thai Ha
Quy mô: 100-499 nhân viên