Education Consultant (English Center)

- Customer consultation, tailoring of course to customer needs, calculate and inform course price

- Manage customer walk-ins, telephone and email inquiries

- Coordinate class opening and scheduling with other Education Consultants, Course Coordinators and other related personnel to ensure maximum efficiency

- Provide excellent after-sales service and regular follow-up to maintain high customer satisfaction

- Develop strong relationships with customers to maximize referral and renewal opportunities

- Take excellent care of students and build trust with parents to foster customer loyalty

- Show passion and commitment to ensure students reach their educational goals

- Maintain center facilities and related equipment: clean, tidy, workable

- Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible

- Identify opportunities for center improvement, work process improvement and service delivery to customers

- Uphold company values and ethics and strictly follow company policies and management directives

- Share best practice with other team members

- Perform tasks as assigned by Center Manager

- Bachelor Degree

- At least 1 year’s work experience. Strong preference is given to individuals with customer-facing experience in education and/or service industry and strong organizational skills

- Intermediate English level, able to communicate with foreigners

- Experiences in counseling, advising and customer service is a plus

- Good communication, persuading ability, interpesonal and analytical skills

- Be available for shift work and able to work under pressure

- Be a proactive self-starter that is willing to take initiative and take significant ownership of the work

- Operate well both independently and as part of a team environment

- High moral ethics and professional workplace behavior

- Clean and tidy in appearance with high grooming standard

- Possess a high level of energy and exceptional details to attention

- Good organizational, planing, complaint handling and problem-solving skills.

- Detail oriented, hardworking, flexible working time

- Good PC skills (Microsoft Office programs such as Word, Excel, etc…)

- Competitive salary package depending on your abilities and performance

- Social insurance, medical insurance, and unemployed insurance

- Learn new skills and add to your knowledge base while gaining confidence in your abilities

- Meet new people and practice networking skills while establishing a network of professional contacts, mentors and reference