Education Consultant (EC)

Title: Education Consultant (EC)
Supervision received: Center Manager & Consultant and Service Leader
Department: Sales

* OBJECTIVE OF THE POSITION
To generate sales revenue through professional consultancy services.

* BASIC FUNCTIONS & RESPONSIBILITIES
• Be responsible for driving sales for center’s products
• Create and maintain a stable and good relationship with prospects and customers.
• Update customer database, track their status daily and report
• Collaborate with other departments and provide inputs to improves services delivered to customers as well as efficiency of daily operation tasks;
• Other tasks required by Line Manager.

* PRINCIPLE DUTIES & RESPONSIBILITIES
• Counsel and sell English courses via telemarketing, face-to-face consultancy and other sales channels;
• Contact customers to update new courses and other programs;
• Be responsible for maintaining and updating customer database; keeping track of customer status through Daily Sales Report
• Surpass sales target set by Line Manager;
• Collaborate with Customer Service Officers to deal with customers’ complains or question related to admission and class management;
• Coordinate with MKT to organize public events (English Club, orientation workshop, …);
• Provide inputs on customer needs, product features and marketing ideas (with Marketing Dept. and others related Dept)
• Maintain high quality of service towards all customers and prospects;
• Perform other sales administrative duties; support Line Manager and/or other teams for other tasks the business may require.

* EXPECTED OUTPUTS OF THE JOB: KPI
a. New sales recruitment (70%): To meet the target on number of new registered student as business plan committed - Based on number of new-register student actually start the classes
b. Academic Teaching quality (15%): To meet center standards in class arrangement, no miss-place happen - Based on PT results and class arrangement to check the standard implementation, no miss-place = meet KPIs
c. Service quality (15%): Meet the service quality requirement from CM and CSL - based on CM's assessment
“These KPIs will be reviewed and revised periodically based on company business objectives and actual job requirements”

* DECISION MAKING
Make decision when delegated and assigned by Line Manager

* QUALIFICATION REQUIRED
• Knowledge:
- Appropriate University degree (Bachelor degree in BA, Economy, English is preferable)
- Good English (presenting, writing, listening, reading)
• Experience (preferable):
- At least 1 year experience in sales jobs or similar
• Other:
- Work well under pressure and handle stress

* GENERAL SKILLS REQUIRED
• Excellent communication skills both verbal and written
• Excellent interpersonal skills and a collaborative working manner
• Teamwork skills

* WORKING TIME:
Maximum 44 hours shift work a week, timetabled by the immediate manager in consonance with the Admissions requirements. Lunch break 12:00 - 1:30 pm. Outside work-hours required from time-to-time when tasks need to be completed on time.

* OTHER BENEFITS & OBLIGATIONS (Alterable by the company policy)
• Social, Health and Unemployment Insurances according to the Labour Law;
• Personal Income Tax (if any) will be the Employee’s responsibility;
• Holiday: According to Vietnamese Labor Law;
• Annual leave :Sixteen (16) days for annual leave;
• Two free English courses at the center; and free English courses for employee’s children based on availability of seats;
• Three paid sick leave days per year;
• Premium Heath Care
• Opportunities for career development.

* ESSENTIAL COMPETENCIES
• Core Values:
- Established
- Trust
- Innovative
- Result-Oriented
• Core Competencies:
- Service & Relationships
- Accountability & Dependability
- Adaptability & Flexibility
- Decision Making & Problem Solving
- Creativity & Innovativeness

- Social, Health and Unemployment Insurances according to the Labour Law
- Opportunities for career development at center
- Holiday: According to Vietnamese Labor Law

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