Dop Operation Supervisor - ( Drop Off Point)

 Supervises day-to-day pickup operation, complete 100% of pickup assigned to routes daily, packages picked up are free from damage, complete handover of packages to sortation and reconciliation done with the team leader by end of the day, as assigned.
 Monitors work to ensure efficient and effective operations. Observes operational practices and enforces safety policies and procedures. Makes recommendations for process improvement, including changes in working conditions and use of equipment to increase efficiency of operations.
 Makes recommendations for rate adjustments, ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels
 Generates and analyses operational reports and make recommendations as appropriate for necessary action and improvement, provides timely feedback.
 Investigates and resolves inquiries and complaints related to pick up operations promptly & timely.
 Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
 Other tasks assigned by direct manager

 Computer programs, including Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities
 Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism
 Analytical & negotiation skills, present ideas effectively and deliver presentations
 Self-motivated and empower others to achieve objectives and to develop a culture where employees feel ownership in what they do, attract, develop, and retain good people; allow opportunities for self and others to reach their full potential.
 Three years or more working experience in services-oriented operation environment, express industry or logistics operations including supervisory experience managing people.
 Diploma required to qualify

- Aon insurance
- 15 annual leave
- Laptop

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