Document Processing Ocean Export Coordinator

* Direct Line Reporting: BU Team Leader
* Purpose of the position
• Perform document processing tasks.
• Update Company applications.

* Key Tasks
• To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
• To send shipping advice to overseas stations
• To interface with subcontractors
• To administer proper file opening/closing/checking and preparation for archiving
• To check shipping documents
• To process documentation in Forwarder Systems FOS
• To provide document for and monitor customs clearance and coordinate with
• To follow up on delivery to customers until transit to second ship
• To follow SOP and quote
• Send the Pre-Alert to customer and receiving house
• Following up with second leg carriers and delivery of cargo to destination.
• Update AMS/ACI
• To update Pantrace / Intrac, SCA, Combass.net and others applications
• To report and feedback on irregularities, pre-claims, and problems to air freight export manager
• To carry out approved proposed improvement/changes on procedures and systems
• To take up additional tasks as assigned

* Decision Making Authority
• In line with scope of tasks and in agreement with management

* Function / Market & Industry Knowledge / Business Acumen / Process working
• Experience in logistics/ forwarding industry
• Knowledge of local and overseas custom and regulations

* Skills & Competencies
• Basic geography knowledge
• Basic accounting and administrative skills

* Educational background / Work experience
• BA in Foreign Trade (minimum college diploma in foreign trade studies)

* Language skills
• Good written and spoken English and Vietnamese

* Computer Literacy
• Good PC skills and accurate typing

* FUNCTION- , MARKET & INDUSTRY KNOWLEDGE / BUSINESS ACUMEN / PROCESS WORKING
• Expertise in the area of air export document processing.
• Know how in air / ocean / SCM
• Overall understanding of business processes and interdependencies
• Knowledge of process steering instruments
• Knowledge of business processes
• Knowledge in freight forwarding and logistics

* COMMUNICATION & PRESENTATION
• Ability to communicate openly and confidently
• Ability to influence and convince others in a way that results in acceptance and agreement
• Ability to shape conversations to ensure focus and understanding
• Effective listening
• Willingness to engage in constructive confrontation
• Ability to clearly and concisely present both written and/or oral information

* CHANGE MANAGEMENT / INNOVATION
• Capable to generate creative ideas/solutions

* ACCOUNTABILITY
• Credibility
• Ability to find pragmatic solutions by using decision making techniques

* CUSTOMER ORIENTATION
• Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures)
• Readiness to continuously focus on identifying and meeting customer current and future needs
• Readiness to provide alternatives and optimized solutions to the Customer
• Ability to establish a successful long-term business partnership with internal and external customers

* COLLABORATION AND INFLUENCE
• Ability to coordinate efforts/resources within and across boundaries to deliver goals
• Ability to work with different cultures and to manage cross functional interfaces
• High priority for teamwork
• Team player

* RESULT ORIENTATION
• Time management (monitoring performance against deadlines and milestones)

* PERSONAL EXCELLENCE
• Integrity
• Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct
• High energy and resilience
• High commitment and positive attitude in the face of setbacks and obstacles
• High stress level (Ability to work under pressure and deal with tight dead lines)
• Be authentic, approachable, open and honest.

- Attractive salary and bonus
- Social & healthcare insurance as Vietnamese labour law
- Professional, dynamic working environment

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