Director of Sales

Wyndham Sky Lake Resort & Villa

Under the general guidance and supervision of the Director of Sales and Marketing and adhering to policies and procedures as meted out by the designated hotels, manages the procurement and delivery of banquet, conference and meeting that generate incremental revenue for the designated hotel.
- Manage all catering sales department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
- Produce, implements and monitors catering sales action plans to ensure catering sales revenue objectives are achieved.
- Take responsibility for the co-ordination and monitoring of all banquets, meetings and conventions.
- Ensure contracts are completed, revised and filed.
- Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning, deposit to be collected prior to the event, manage the rooming list process, etc.
- Co-ordinate the allocation of space for the conference and associated events.
- Liaise with the sales team, Wyndham Global Sales team in procurement of the business.
- Conduct room familiarizations and site inspections.
- Monitor Competitor activities.
- Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference Bureau, travel agents, tour operators, airlines, corporate accounts.
- Control and analyze Quality levels of product and service, Guest satisfaction, Merchandising and Marketing, Operating costs and Sanitation, cleanliness and hygiene in an effort to ensure optimum performance.
- Oversee the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times.
- Supervise and coordinates in liaison with the Director of Food and Beverage and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as Local requirements, Market needs, Competition, Trends, Recipes, Potential costs, Availability of Food and Beverage products and Merchandising and promotion.
- Establish and maintain a record system including Files on all previous functions, Banquet and reservation book, Customer contact file, Sales solicitation program, Room utilization, Menu file, Promotion file, Activities file, Union information, File on casuals, Solicit and follow-up on business referrals and potential sales leads.
- Assist the Director of Sales & Marketing with Inspection checklist and other sales related reports.
- Work with Director of Sales & Marketing in the preparation of annual banquet revenue budget.
- Work with Director of Sales & Marketing on manpower planning and management need.

- - Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Possesses work ethics that exude a high level of understanding of working with colleagues from different viewpoints, cultures and countries.
- Possesses character traits that develop the potential of others through coaching and development opportunities.
- Possesses leadership skills and advance analytical skills to clearly resolve conflicts.
- Possesses project management and/or high organizational skill with attention to detail.
- Persuasion skill
- Proficient in the use of Microsoft Office and Property Sales & Catering system.
- Good writing skills.
- Leadership skills.
- Fluent in English.
- Bachelor’s degree in Hotel Management, Sales & Marketing or related field.
- 3 years related experience, including management experience, or an equivalent combination of education and experience

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