Director of Operations - Hospitality

***MAIN RESPONSIBILITIES:
Summary:
The role works alongside the Head of Hospitality and is a person who has excellent general knowledge of operations in both pre-opening and operational stages of the hotel life cycle. The person must be a creative self-starter, with the ability to work alone and work quicker to meet deadlines and solve issues as they present.
He/she must be versed in the budget planning process for both pre-opening projects and existing hotels. A rich knowledge of a hotel’s Profit & Loss is fundamental, whilst having exposure and experience in both corporate and resort style properties. Experience with commercial, marketing and revenue management disciplines is required. The ability to identify opportunities to improve an assets value and to improve bottom line performance is expected. At the same time the person is to be skilled in identifying project and operational risks.
Project leadership of designated projects is a task assigned and undertaken often within the role. It also requires the person to build effective stakeholder relations across a diverse range of disciplines and projects, as no project is the same with another. Mutually aligned stakeholder relations with hotel management teams, hotel operators and a variety of consultants are expected.

Including but not limited to the following:
- A strong understanding of the way BIM Group conducts business and is an advocate of the company’s culture.
- Capability to liaise effectively and efficiently with multiple internal and external stakeholders
- Ability to design, develop and execute projects with speed and to a high standard.

***COMPETENCIES
These are the skills, qualities and attributes one will need to demonstrate in order to carry out the job effectively

People Management
• Support and train others to deliver work to a high standard.
• Be able to link-up other departments to the Hospitality Division that drives a culture of friendliness, openness and efficiency.
• Be able to promote teamwork within and across the business.
• Install a culture of professionalism through each touch point of the business.

Influence
• Has the ability to show strong self-awareness and self-regulation whilst executing the job to a high standard.
• Capable to work with others to meet project time-lines.

Communication
• Effective in delivering and supporting the Hospitality Divisions message in a professional manner, across all levels of the company.

Decision making
• Is comfortable advancing work where decisions are required and takes responsibility for these decisions.

Commercial Awareness
• At all times the person must make decisions that positively impacts the company’s business, being it people, financial, sustainable related.

Resilience
• Shows good character and perseverance in the face of difficult times is a trait required and expected.

Development Relationships
• Displays a strong ability to harvest relationships across a range of stakeholder groups.

Planning
• Remains an effective planning of time, materials and people to ensure deadlines are well known and achieved.

Analyzing Information
• Capable to extract the real and right meaning from people, reports and on-site field information that supports clear commercial and project decision making..

***REQUIREMENTS:
- Degree in Business, Hospitality, Project Management.
- Fluent in English (speaking, listening, reading and writing)
- Proficient in the use of Microsoft Office, design & project management related software
- 10 years operational experience across a variety hotels preferred.
- Excellent communication skills, task and project manager driven.

- Bảo hiểm sức khỏe PTI
- Nghỉ phép năm
- Teambuilding

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