Director of Human Resources

Oversee Human Resources programmes, including recruiting/employment, compensation, benefits, employee relations, recognition programmes, and training programmes, to ensure policy compliance for hotel team members. Build and promote a positive team culture while ensuring our guests’ experience is unique and brings the brand to life. Coach and counsel General Manager and leadership team on all people-related issues.

Financial returns:
• Assist in the creation of and work within the established Human Resources department budget.
• Monitor staffing and labour standards to manage costs.
• Mitigate financial risks associated with employee relations issues.
• Identify and analyze local compensation and benefits practices to ensure financial competitiveness.
People:
• Create programmes to foster teamwork and a positive work environment for all team members (example: all team meetings, team member recognition and celebration events, social committees, health fairs, etc.).
• Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programmes, to foster productivity and enhance performance.
• Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programmes.
• Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes.
• Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.
Guest experience:
• Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs.
• Stay current on market trends and local changes that impact guest satisfaction.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to achieve service standards and drive continuous improvement in the guest experience.
Responsible business:
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisory issues.
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
• Perform other duties as assigned. May also serve as manager on duty.

Required Skills:
Bachelor’s degree / higher education qualification / equivalent plus 4 years of related experience in Human Resources. Some supervisory experience also preferred. Professional HR designation preferred. Ability to maintain confidentiality to the extent possible in all Human Resources-related matters. Other languages preferred.
Experience:
• Experience in Staff Management of 500+ employees
• Senior HR Management Experience in Asia
• HR Management Experience in remote locations or Islands
• Experience in Management of Staff Accommodation and Staff Leisure activities
• Interpretation of Labor Awards/Code

Benefits:

• Competitive Salary
• Free Housing
• Monthly Rest & Relaxation allowance
• Food & Beverage Allowance
• 20 days annual leave and relevant public holidays
• International Health insurance
• Learning and development programs
• Annual Home leave ticket
• Relocation Assistant
• IHG Staff Discounts

Note: Position is Single Status basis

- Lương tháng 13
- Bảo hiểm Sức khỏe Bảo Việt
- 20 ngày phép năm

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