Director Of Food & Beverage

1. MISSION STATEMENT:


Director of Food and Beverage directs and organizes the activities of the Food & Beverage departments of all Norfolk Group’s properties in maintaining high standards of the operation in quality, service and merchandising to maximize profits.


2. KEY RESPONSIBILITIES

1. Establish plans of character, integrity and quality which result in the long-range continued growth and profitability for the department.
2. Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all related food and beverage supplier and equipment.
3. Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness in food and beverage area.
4. Develop new and analyses existing procedures and special promotions that will improve owner and guest patronage.
5. Approve the employment and termination of employees and is responsible for coordinating on the job training programs through department managers on a regular basis.
6. Coordinate the development, interpretation and implementation of policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff and personnel.
7. Handle all owner and guest complaints in the food and beverage area.
8. Responsible for obtaining maximum results in the utilization and appearance of food and beverage areas, quality levels, performance and standards of service.
9. Develop new techniques of service towards maximum guest satisfaction at minimum operating cost.
10. Develop and maintain effective communications between all operating departments.
11. Performs other duties as assigned.

EDUCATION AND TRAINING:
• University Degree
• Upgrade or Master in Food & Beverage or Hospitality Management will be an advantage
LANGUAGES:
• Fluent English, a second language will be an advantage (better if Vietnamese).
SPECIFIC KNOWLEDGE:
• Business Plan, F&B Management
• Customer Service
WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION):
• 5 years in a similar position in large hotels or international companies.

* SKILLS / COMPETENCIES
COMPETENCIES
• Commitment to the Norfolk Group
• Openness to Innovation
• Global/Strategic Vision
• Analytical thinking
• Proactive pursuit of Excellence
• Communication and influence
• Service Orientation
• Commitment talent Development
• Teamwork

- Premium Healthcare for employee
- Competitive salary
- Annual leave, Insurance and Policy following Labor Law

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