Director of Club InterContinental

Director of Club InterContinental will be responsible for leading the operation of the Club Lounge to achieve the highest level of guest satisfaction to current and future VIPs within a luxury environment.

• Monitor Club InterContinental personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through farewell
• Monitor Club InterContinental personnel to ensure Club InterContinental’s Guests consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
• Inspects all VIP rooms prior to arrival
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions as to include:
 Priority Club and regular guest welcome letters
 Solicitation of Priority Club applications
 Attending to special requests by guests
 Develop and implement guest telephone contact systems
• Compile, analyses and control Club InterContinental costs.
• Schedule and attend regular Club InterContinental guest cocktail parties and social engagements in an effort to further improve on service delivery
• Review arrival lists for all Club InterContinental arrival guest and VIPs to check room allocations, amenities, and special requests.
• Prepare requisitions for amenities on a timely basis
• Overall responsible for ensuring and maintaining the entire range of services offered for the Club InterContinental and the aim to maximum guest satisfaction
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Organize and conduct regular meeting for all Club InterContinental staff to facilitate communications and smooth operations
• Work within the company’s Human Resource Management System to ensure the departmental performance of staff is very productive.

 Minimum 12 months experience in a similar capacity in the Hotels/Resorts of international standard.
 Degree or Diploma in Hotel Management or equivalent
 Food and Beverage management experience is a definite advantage
 Good planning and organization skills with attention to detail
 Excellent presentation and communication skill
 Proficient staff management to ensure the desired work culture and guest satisfaction

Benefits:

• Competitive salary
• Housing and Food & Beverage Allowance
• Monthly Rest & Relaxation Allowance
• Health insurance
• Home leave ticket
• Relocation Assistance
• Position is on Single Status basis

- Lương tháng 13
- Bảo hiểm Sức khỏe Bảo Việt
- 20 ngày phép năm

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