Director, Head of Infrastructure (Vietnam)

Enterprise Technology Services enables the Company's business strategies through the delivery of world-class technology and infrastructure services, including data centers, telecommunication networks, PaaS, service management and end user services.

This role, Infrastructure head, Vietnam is to manage the day-to-day IT infrastructure operation, accountable for incident and change management, lead country ETS projects and ensure ETS services are aligned with business, technology and infrastructure roadmap.

Responsibilities:

- To lead IT infrastructure organization in the Vietnam
- Accountable for overall day-today IT infrastructure operation including IT security, hosting, backup monitoring, network / voice, email and collaboration, audit, budgeting, risk and compliance, and service management operation.
- Establish appropriate governance, IT infrastructure portfolio and ensuring IT services are delivered through agreed service level agreement/objective Accountable for incident, change and risk management for IT infrastructure services
- Accountable for having knowledge of upcoming infrastructure initiative in term of background, scope, cost, timeline and operation impact.
- Ensure projects/programs are delivered to scope, budget and schedule as agreed
- Follow up and remediate any discrepancy during reconciliation of invoices related to infrastructure services - Liaise and ensure effective communication across the organizations and key stakeholders
- Build and maintain good relationships with regional ETS team, country partners and infrastructure third party -- Represent country / regional ETS, understand and drive priorities

- University graduate with minimum 10 years solid experience in leading IT infrastructure teams
- Holder of Professional Certificate ITIL, PMP and/or Prince2 would be an advantage
- Solid experience in vendor management, project management and IT organization transformation
- Sound knowledge on IT infrastructure, IT security, network and voice, email and collaboration and service management
- Application/Financial/Insurance knowledge is an advantage
- Strong people management skill
- Superior influencing, stakeholder and relationship management skills
- Strong written and oral communication skills
- Able to manage and prioritize workload to meet deadlines
- Fluent in spoken and writing English
- Occasional travelling is required
- Able to operate independently

- 12 AL days

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