Deputy Marketing Manager for CRM
Mức lương: 1-3 triệu
Đã hết hạn nộp hồ sơ - 109 lượt xem
Ngày cập nhật: 12/02/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Tổ chức sự kiện/Quà tặng, Thực phẩm/Đồ uống
Mô tả công việc
• Planning and delivering CRM strategies encouraging customer retention and customer loyalty.
• Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
• Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
• Managing the team and working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing and driving direct communications/relationship with customers, specially VIPs, through the CRM.
• Ensuring the database is segmented effectively for targeted marketing activities.
• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
• Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
• Plan and deliver CRM strategies encouraging customer retention and customer loyalty.
• Work with external partners for win-win cooperation and brings benefits to CRM program
• Supervise VIP lounge staff and manage the operation of VIP lounge.
• Manage Membership Card program.
• Develop the importance of customer relationship in the overall of marketing mix.
• Be an active pursuant of the latest thinking in CRM and propose enhancements to deliver on KPIs
• Provide accurate reports and analysis to managers to demonstrate effective ROI.
• Develop drive to store strategies and programs.
• Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.
• Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
• Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
• Managing the team and working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing and driving direct communications/relationship with customers, specially VIPs, through the CRM.
• Ensuring the database is segmented effectively for targeted marketing activities.
• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
• Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
• Plan and deliver CRM strategies encouraging customer retention and customer loyalty.
• Work with external partners for win-win cooperation and brings benefits to CRM program
• Supervise VIP lounge staff and manage the operation of VIP lounge.
• Manage Membership Card program.
• Develop the importance of customer relationship in the overall of marketing mix.
• Be an active pursuant of the latest thinking in CRM and propose enhancements to deliver on KPIs
• Provide accurate reports and analysis to managers to demonstrate effective ROI.
• Develop drive to store strategies and programs.
• Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.
Yêu cầu ứng viên
• Team player.
• Minimum 4 years of CRM experience in a similar position.
• Experience in handling Loyalty / Membership programs is an advantage.
• An effective communication with strong interpersonal skills.
• Strongly skilled in organization & planning.
• Fluent in both spoken & written English & Vietnamese
• Capable of writing reports, procedures and business correspondence
• Proficient on software programmes including but not limited to Microsoft Word, Excel and PowerPoint
Work location: Crescent Mall, 101 Ton Dat Tien, Tan Phu Ward, District 7, HCMC
• Minimum 4 years of CRM experience in a similar position.
• Experience in handling Loyalty / Membership programs is an advantage.
• An effective communication with strong interpersonal skills.
• Strongly skilled in organization & planning.
• Fluent in both spoken & written English & Vietnamese
• Capable of writing reports, procedures and business correspondence
• Proficient on software programmes including but not limited to Microsoft Word, Excel and PowerPoint
Work location: Crescent Mall, 101 Ton Dat Tien, Tan Phu Ward, District 7, HCMC
Quyền lợi được hưởng
- 13th payment
- Premium Insurance
- Performance Bonus
- Premium Insurance
- Performance Bonus
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
SAVILLS VIETNAM
81 - 85, Ham Nghi, Nguyen Thai Binh Ward, District 1, HCMC
Người liên hệ: Ms. Hue
81 - 85, Ham Nghi, Nguyen Thai Binh Ward, District 1, HCMC
Người liên hệ: Ms. Hue
Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of over 700 offices and associates throughout the Americas, Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients ...Chi tiết
Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of over 700 offices and associates throughout the Americas, Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world. Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care Ẩn chi tiết
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SAVILLS VIETNAM
Địa chỉ: 81 - 85, Ham Nghi, Nguyen Thai Binh Ward, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Deputy Marketing Manager for CRM
Mức lương: 1-3 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ