Deputy IT Manager (Euc)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 239 lượt xem
Ngày cập nhật: 26/06/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Quản lý điều hành, IT phần mềm, IT phần cứng/mạng
Mô tả công việc
• Ultimate responsibility for ownership of all user’s incidents or logged service requests
• Track the incidents to conclusion in line with SLAs and quality standards
• Manage critical incidents, associated to user communication, activities and any appropriate escalations.
• Build services relationship with users and conduct service reviews for managers. Review performance reports, service improvements, service quality and processes.
• Manage and collaborate with third party suppliers, Infrastructure team and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels.
• Measure, monitor and work to drive down incident levels. Ensure that the Service Desk actively participates in improving the usability and reliability.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities
• Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to users
• Ensure that the EUC team is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
• Ensure that the company/department mission and vision, strategy and business plan are understood by all the team
• Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility
• Other tasks is assigned by Supervisor
• Track the incidents to conclusion in line with SLAs and quality standards
• Manage critical incidents, associated to user communication, activities and any appropriate escalations.
• Build services relationship with users and conduct service reviews for managers. Review performance reports, service improvements, service quality and processes.
• Manage and collaborate with third party suppliers, Infrastructure team and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels.
• Measure, monitor and work to drive down incident levels. Ensure that the Service Desk actively participates in improving the usability and reliability.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities
• Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to users
• Ensure that the EUC team is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
• Ensure that the company/department mission and vision, strategy and business plan are understood by all the team
• Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility
• Other tasks is assigned by Supervisor
Yêu cầu ứng viên
• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications Engineering or related field.
• Minimum 3 years’ experience. Having experience in Team Lead role is an advantage
• Microsoft certificates: MCSE, MCITP. CCNA, CCNP is a plus
• Experience on Microsoft Windows Server 2008 R2, Active Directory, GPO, DHCP, DNS, WINS, VPN.
• Experienced on PBX switch board and telephone system. Have knowledge of VoIP solution
• Have knowledge of Web and Cloud services.
• Have knowledge of ITIL, ITSM
• Have ability to work under high pressure environment Ability to proactively identify problems/ circumvent roadblocks to deliver solutions on time
• Have good communication & presentation skill, good problem-solving skill
• Proficiency in English, good verbal and written communication skills
• Customer-oriented ability
• Minimum 3 years’ experience. Having experience in Team Lead role is an advantage
• Microsoft certificates: MCSE, MCITP. CCNA, CCNP is a plus
• Experience on Microsoft Windows Server 2008 R2, Active Directory, GPO, DHCP, DNS, WINS, VPN.
• Experienced on PBX switch board and telephone system. Have knowledge of VoIP solution
• Have knowledge of Web and Cloud services.
• Have knowledge of ITIL, ITSM
• Have ability to work under high pressure environment Ability to proactively identify problems/ circumvent roadblocks to deliver solutions on time
• Have good communication & presentation skill, good problem-solving skill
• Proficiency in English, good verbal and written communication skills
• Customer-oriented ability
Quyền lợi được hưởng
- Chế độ lương thưởng hấp dẫn
- Lộ trình Đào tạo và Phát triển dành cho tập thể và cá nhân
- Chương trình Tưởng Thưởng cho các sáng kiến từ nhân viên
- Lộ trình Đào tạo và Phát triển dành cho tập thể và cá nhân
- Chương trình Tưởng Thưởng cho các sáng kiến từ nhân viên
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
WILMAR CLV
Level 15 Royal Tower - 235 Nguyễn Văn Cừ, District 1, HCMC
Người liên hệ: Recruitment Team
Level 15 Royal Tower - 235 Nguyễn Văn Cừ, District 1, HCMC
Người liên hệ: Recruitment Team
Wilmar CLV (Cambodia - Laos - Vietnam) belong to Wilmar International Limited - one of Asia’s leading agribusiness group - that was founded in 1991 and headquartered in Singapore. Wilmar has over 500 manufacturing plants and an extensive distribution network covering China, India, Indonesia, and some 50 other countries. The ...Chi tiết
Wilmar CLV (Cambodia - Laos - Vietnam) belong to Wilmar International Limited - one of Asia’s leading agribusiness group - that was founded in 1991 and headquartered in Singapore. Wilmar has over 500 manufacturing plants and an extensive distribution network covering China, India, Indonesia, and some 50 other countries. The company’s operations are located in approximately 20 countries across four continents with the workforce of about 90,000 people, including Wilmar CLV (Cambodia - Laos - Vietnam). Wilmar CLV has established since 1997 and today we are not also among the largest business groups in the region with leading food, feed ingredients, bio-ingredients, and distribution but also one of the leading enterprises in corporate social responsibility. In Vietnam, Wilmar CLV has various businesses with many entities, including: ** Cai Lan Oils and Fats Industries Company (CALOFIC) with well-known vegetable cooking oil brands: Neptune Gold - 10 for Quality; Simply - For a Healthy Heart; Meizan - Delicious Food, Good Health; Kiddy - Nutrition for Predominant Smart; Cai Lan - Cai Lan Comes in Kitchen, Luck Comes in Home,... ** Meizan CLV Corporation (MCC) with premium grain products which are not only good for health but also convenient for modern life, such as egg noodle, macaroni, crispy frying mix flour... ** Nam Duong International Foodstuff Corporation (NDFC) with the traditional soya sauce “Con Meo Den” and another spices & sauces like chili sauce, bouillon, salad dressing... ** Vietnam Flour Mill-Wilmar (VFM) & Vietnam Flour Mill-Wilmar (VFM-Wilmar) are leading wheat manufactories in Vietnam with well-known flour brands: Red Key, Blue Key, Red Compass, and Satellite SP... ** Wilmar Agro Vietnam (WA) specializes in the production of defatted rice bran and rice bran oil, also is a major and trusted supplier of feed ingredients, our significant brands: Cam Vang, Kim Tru, Wilstar... ** Wilmar Marketing CLV is the distribution company belongs to Wilmar CLV Group. Ẩn chi tiết
Bạn đang xem tin việc làm Deputy IT Manager (Euc) trong ngành được tuyển dụng tại bởi WILMAR CLV. WILMAR CLV đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Deputy IT Manager (Euc) cách đây lúc 24/07/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
WILMAR CLV
Địa chỉ: Level 15 Royal Tower - 235 Nguyễn Văn Cừ, District 1, HCMC
Quy mô: 500-999 nhân viên
Việc làm tương tự
Deputy IT Manager (Euc)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ