Department Manager - HCM

Are you ready for a customer focused, action-packed career at the heart of our company?
Find your place in a fast moving environment where you create the optimal shopping experience with excellent customer service in a global fashion setting. We are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as our business.

DEPARTMENT MANAGER
Working at the heart of fast-paced fashion business, in your department you create an environment that inspires customers to explore their personal style. You support, lead and manage your team to deliver the best shopping experience to make us the No. 1 fashion destination. You actively drive sales in your department in line with the H&M brand and Values.

You drive sales by implementing Commercial Handbook together with the Visual Merchandiser and ensure great direct and indirect customer service in your department to reach sales targets.
* Direct customer service
- Ensure that the team meets customer expectations for direct service according to H&M standards
- Handle all customer feedback
* Indirect customer service
- Ensure efficient and effective garment flow, aiming to increase sales
- Ensure and optimise the allocation of garments and products based on business needs
- Ensure all sales campaigns and activities are run according to H&M standards
- Ensure high quality, commercial garment presentation together with Visual team
* Drive sales targets
- Ensure that the sales budget is kept to
- Identify opportunities to increase customer satisfaction and sales
- Perform sales follow-up and initiate actions to reach the sales target
- Manage stock levels and take key decisions about stock control

You support, lead and manage a team to enhance the shopping and working experience in your department. Together with the store management team you ensure that all employee relation responsibilities, legal requirements and H&M policies are fulfilled.
* Recruitment, training & development
- Execute and follow up on recruitment of your department team
- Evaluate and develop all colleagues in your department
- Organise, provide and carry out training initiatives for all colleagues in your department team
- Execute performance reviews and follow-ups
* Communication & legal requirements
- Update the whole store team on business performance, new initiatives and other relevant issues
- Assess and ensure the professional and personal needs of colleagues in your department are met and initiate action accordingly

• Excellent written and spoken English
• A friendly, social and helpful approach to customers and colleagues
• Ability to recognize sales opportunities and maximize company offer
• Substantial knowledge of customer service
• Team player who open to feedback and communicate with your team in a clear and straightforward way
• Ability to deal with multitask and high workload
• Comfortable with working in a global and multi-cultural environment
• Ability to promote change
• Experience in a Retail or F&B operation will be advantageous.

Salary & Other benefits:
- Attractive salary based on your skills and qualification
- Professional training & coaching
- Broad career development
- 5 working days per week
- Fun and friendly international workplace

Sounds interesting? Here’s your chance for a career out of the ordinary!

- Attractive salary based on your skills and qualification
- Professional training & coaching
- Broad career development

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