Dealer Field Representative Officer ( AS)

Department : AS
Reports to : Aftersales Manager

Job Purpose Summary:
To achieve company’s business objectives (profit driven) through enhancement of dealer Network (Dealers) capabilities in area of improvement of operation and management contributing more service intake, higher productivity, efficiency, CS and etc.

Key Responsibilities
- To support and assist dealers on dealer network set up, facility design and equipment
- To set up and achieve business objectives (Service Sales, Service Intake, Service retention, CSI score, dealer operation compliance score)
- To conduct market survey & promotional activity
- To conduct On-Site Evaluation, propose and support to dealer such as development of action plan required and actual implementation at dealer to achieve objectives
- To be liaison between Nissan for dealer business matters including policies and procedures
- To coordinate resolution of specific issues of dealers

Knowledge, Skills and Abilities:
- Minimum Bachelor's Degree in Mechanical Engineering, Automotive Engineering
- Strong command of spoken and written Vietnamese & English.
- Excellent sociability , customer service skill and communication skill
- Training skill, coaching skill and high CS mind
- Analytical, problem solving and able to coach
- Possess strong project management and presentation skills
- Possess good inter personal skills, confidence and courteous.
- Ability to multi-task, strong team player and able to work independently & under pressure
- Familiar usage of Microsoft Office (Excel, Word, PowerPoint, etc)

Full understanding of:
- Achieve Business Objectives (Service Retention, Service intake,Service Sales, CSI score, AS-DOS score) .
- Evaluate & Consult Dealers to achieve objectives
- Represent Nissan with Dealers in all matters including Policy and Procedures
- Coordinate resolution of specific issues of Dealers
- Non-Tech Training

- 13 months salary per year,Performance bonus;
- Premium Health care package, Lunch allowance
- Professional, dynamic working environment

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