DATA ANALYST

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design report templates/monitoring dashboard. Data analysts will develop analysis and reporting capabilities. He/she will also monitor

performance and quality control plans to identify improvements.

Responsibility:

- To assist with monitoring real time telephone/chat/ email/ In App statistics through IPSCAPE (Call management system)

- To Ensure reports are completed within the specified requirements and the agreed SLAs and ensure the requestor understands any limitations.

- Responsible for daily, weekly, monthly, quarterly and yearly reports of the whole project and other assigned reports that Team Manager requires in advance.

- To Explore and analyze datasets with tools like Excel

- To evaluate changes or tendency of data or statistic and give out/ advice the solution

- To recognize and adopt best practice in reporting and analyzing: data integrity, validation, documentation,dashboard

- To analyzing and solve the problem at their roots and report the results as in chart

- To use statistic to generate clear and effective recommendation for action plan.

- Other tasks relating to reports analysis which assigned by Sup/OM/GM

- Forecast volume monitoring on a daily/weekly and monthly basis.

- Sick Leave, annual leave, public holiday leave management

- Overtime management

- Other tasks relating to scheduler which assigned by SUP/OM/GM

- Having at least 1-year experience in the same position (in Call Center is a plus)

- Salesforce, SQL experience is a must

- Advanced Excel

- Familiar with Power BI and queries is a great advantage

- Having Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

- Building dashboard for performance monitoring is a big plus

- Attention to Detail: make sure to be vigilant in analysis to come to correct conclusions

- Critical Thinking

- A good knowledge and understanding of analytical tools, data analysis principles

- Bonus performance 2 times / year

- Full payment of health insurance, social insurance and unemployment insurance

- Long-term stable job and promotion opportunities at work

- 13th month salary, Team building, Gifts on holidays, New Year, birthdays, ...

- International environment, young dynamic and enthusiastic people