Customer Support Representative
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 303 lượt xem
Ngày cập nhật: 25/03/2020
Thông Tin Tuyển Dụng
Mô tả công việc
• Support customers throughout their journey on Haravan products;
• Analyze customers’ outstanding issues and follow-up for resolution to their utmost satisfaction and update all activities on tracking system in courteous and timely manner;
• Ensure to provide excellent customer service through phone, e-mail, chat, etc.
• Conduct customer surveys to obtain feedback;
• Develop and maintain in-depth product knowledge;
• Assist in training peers on improving customer support service.
• Analyze customers’ outstanding issues and follow-up for resolution to their utmost satisfaction and update all activities on tracking system in courteous and timely manner;
• Ensure to provide excellent customer service through phone, e-mail, chat, etc.
• Conduct customer surveys to obtain feedback;
• Develop and maintain in-depth product knowledge;
• Assist in training peers on improving customer support service.
Yêu cầu ứng viên
• Background in e-Commerce, Information System or related fields;
• 1-year experience in software application support;
• Experience in e-Commerce software is a plus;
• Proven logical thinking about software product operation and systems;
• Must be customer-oriented;
• Excellent communications, problem solving and learning skills.
BENEFITS
• Attractive salary and benefits package.
• Annual bonus - 13th month salary, Yearly bonus - based on employees and company business performance.
• Quarterly KPIs bonus.
• Performance review twice a year.
• Annual health check-up. Premium Healthcare (HaraCare).
• Annual leave: 12 days/year, be increased 1 more day with 3 working years.
• Internal events: Engagement activities, Team building, Haravan's birthday, Year-end party…
• Development opportunities: great career path, working with a talented team, approaching newest technologies, and challenging new projects.
• 1-year experience in software application support;
• Experience in e-Commerce software is a plus;
• Proven logical thinking about software product operation and systems;
• Must be customer-oriented;
• Excellent communications, problem solving and learning skills.
BENEFITS
• Attractive salary and benefits package.
• Annual bonus - 13th month salary, Yearly bonus - based on employees and company business performance.
• Quarterly KPIs bonus.
• Performance review twice a year.
• Annual health check-up. Premium Healthcare (HaraCare).
• Annual leave: 12 days/year, be increased 1 more day with 3 working years.
• Internal events: Engagement activities, Team building, Haravan's birthday, Year-end party…
• Development opportunities: great career path, working with a talented team, approaching newest technologies, and challenging new projects.
Quyền lợi được hưởng
- Performance review twice a year.
- Annual Heath Check-up, HaraCare (Premium Healthcare)
- Quarterly KPIs Bonus, 13th Salary, Performance Bonus
- Annual Heath Check-up, HaraCare (Premium Healthcare)
- Quarterly KPIs Bonus, 13th Salary, Performance Bonus
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CÔNG TY CỔ PHẦN CÔNG NGHỆ HARAVAN
182 Lê Đại Hành, phường 15, quận 11, TP.HCM
Người liên hệ: Phòng Nhân Sự
182 Lê Đại Hành, phường 15, quận 11, TP.HCM
Người liên hệ: Phòng Nhân Sự
HARAVAN has been established in March, 2014 as a software solution company, provide cloud-based multichannel commerce platform for SMEs, e-commerce merchants, retailers, shop to run their business online and offline. After 4 years official products launching, Haravan has been considered as the leading website builder with 15,000 paying merchants. HARAVAN, ...Chi tiết
HARAVAN has been established in March, 2014 as a software solution company, provide cloud-based multichannel commerce platform for SMEs, e-commerce merchants, retailers, shop to run their business online and offline. After 4 years official products launching, Haravan has been considered as the leading website builder with 15,000 paying merchants. HARAVAN, the first Vietnam commerce solution provider was chosen by Google, to join Google Launchpad Accelerator program at Google headquarter. And the first Vietnam partner as business solution provider for Facebook messenger platform. Big Brands moving to Haravan Enterprise and many retailing chain stores, global brands trusted such as: Vinamilk, Aeon, Juno, Bitis’s, The Coffee House, .... We MAKE COMMERCE BETTER by giving the true value for merchants, business, startups and our partners. For more information, please visit www.haravan.com Ẩn chi tiết
Bạn đang xem tin việc làm Customer Support Representative trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi CÔNG TY CỔ PHẦN CÔNG NGHỆ HARAVAN. CÔNG TY CỔ PHẦN CÔNG NGHỆ HARAVAN đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Support Representative cách đây lúc 10/10/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CÔNG TY CỔ PHẦN CÔNG NGHỆ HARAVAN
Địa chỉ: 182 Lê Đại Hành, phường 15, quận 11, TP.HCM
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Support Representative
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ