Customer Support Representative

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of Office 365 support representatives.
As a customer facing support specialist supporting Office 365, your role will be to provide phone and email based technical support to individual customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
Duties and responsibilities
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for individual customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

• Superior researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning
• Strong English skills (B2) written and verbal
• Interest in Microsoft’s product

Benefits
We at Tek Experts, believe in you and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the latest technologies and working environments. We’re a modern, challenging and fast growing, business because of our people. They are smart, curious, client-oriented and results-driven.
In return, we offer you
• Top office in a central location
• Excellent remuneration package
• Excellent working conditions, casual atmosphere, and state-of-the-art hardware
• Continuous professional development and certification programs
• Committed to offering career development opportunities to all our staff
To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.
My Career. My Future. My Tek Experts.
Tek Experts is an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.

- Top office in a central location
- Excellent working conditions, casual atmosphere, and state-of-the-art hardware
- Excellent remuneration package

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp