Customer Support Executive (Mobile Apps Company)
Mức lương: 10-12 triệu
Đã hết hạn nộp hồ sơ - 143 lượt xem
Ngày cập nhật: 02/03/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Marketing/Quảng cáo
Mô tả công việc
Location: Saigon, HCMC
Department: Marketing
Employment Type: Full-Time
Minimum Experience: Executive
JOB RESPONSIBILITY & KEY JOB DUTIES:
- Handle users feedback, resolve problems by clarifying the user's complaint; determining the cause of the problem and report; selecting and explaining the best solution to solve the problem; following up to ensure resolution via private feedback, Facebook messager, store reviews, email...
- Identify and assess user' needs to achieve satisfaction and re-rating products
- Build trust & user reputation through professional and interactive communication
- Provide accurate, valid and complete information
- Closely follow-up product teams to acknowledge most updated information
- Follow communication procedures, guidelines and policies
- Prepare reports by collecting and analyzing user information & user satisfaction
Department: Marketing
Employment Type: Full-Time
Minimum Experience: Executive
JOB RESPONSIBILITY & KEY JOB DUTIES:
- Handle users feedback, resolve problems by clarifying the user's complaint; determining the cause of the problem and report; selecting and explaining the best solution to solve the problem; following up to ensure resolution via private feedback, Facebook messager, store reviews, email...
- Identify and assess user' needs to achieve satisfaction and re-rating products
- Build trust & user reputation through professional and interactive communication
- Provide accurate, valid and complete information
- Closely follow-up product teams to acknowledge most updated information
- Follow communication procedures, guidelines and policies
- Prepare reports by collecting and analyzing user information & user satisfaction
Yêu cầu ứng viên
1. EDUCATIONAL REQUIREMENT / SKILLS / ATTRIBUTES:
- Proven customer support experience
- Strong communication skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- College degree preferred
- Summary skills & proficiencies:
+ Customer Service
+ High level of English communication
+ Humor and light up conversations
+ Digital/ Information Technology Knowledge
+ Documentation Skills
+ Listening Skills
+ Resolving Conflict
+ Multitask
+ Patience
+ Positive Attitude
+ Attention to Detail
+ People-Oriented
+ Analysis
+ Problem Solving
+ Adaptability
+ Ability to Work Under Pressure
2. WHY YOU’LL LOVE WORKING HERE:
- Great facility to work. You will have a MacBook and extra high definition screens
- Premium health insurance package and annual medical check-up
- Sponsorship for training courses
- Interesting activities: gym/fitness club at work, English club, corporate social responsibility events...
- Attractive signing bonus for important positions
- With regular discussions with the CEO, founders and executives of the company, you will have a lot of opportunities to learn from experts in their fields
- Annual bonus and project bonus
- International opportunity to expose and grow
- At least one abroad travel every year. We often send our elites to international conferences like GDC, WWDC, Google I/O... to update the latest technology
- Full labor insurance (social, health, unemployed)
- Annual leave 12 days / sick leave 2 days / remote work 12 days
- Free food & drinks, the kitchen at work, PlayStation after work
- Friday evening party, happy hour, team activities and awesome parties...
3. FURTHER INFORMATION:
Working hour: from Monday to Friday (8:30 -18:00)
- Proven customer support experience
- Strong communication skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- College degree preferred
- Summary skills & proficiencies:
+ Customer Service
+ High level of English communication
+ Humor and light up conversations
+ Digital/ Information Technology Knowledge
+ Documentation Skills
+ Listening Skills
+ Resolving Conflict
+ Multitask
+ Patience
+ Positive Attitude
+ Attention to Detail
+ People-Oriented
+ Analysis
+ Problem Solving
+ Adaptability
+ Ability to Work Under Pressure
2. WHY YOU’LL LOVE WORKING HERE:
- Great facility to work. You will have a MacBook and extra high definition screens
- Premium health insurance package and annual medical check-up
- Sponsorship for training courses
- Interesting activities: gym/fitness club at work, English club, corporate social responsibility events...
- Attractive signing bonus for important positions
- With regular discussions with the CEO, founders and executives of the company, you will have a lot of opportunities to learn from experts in their fields
- Annual bonus and project bonus
- International opportunity to expose and grow
- At least one abroad travel every year. We often send our elites to international conferences like GDC, WWDC, Google I/O... to update the latest technology
- Full labor insurance (social, health, unemployed)
- Annual leave 12 days / sick leave 2 days / remote work 12 days
- Free food & drinks, the kitchen at work, PlayStation after work
- Friday evening party, happy hour, team activities and awesome parties...
3. FURTHER INFORMATION:
Working hour: from Monday to Friday (8:30 -18:00)
Quyền lợi được hưởng
- Premium health insurance package for you and your relatives. Annual health check-up at the premium
- MacBook and extra high definition screens
- 1-2 Annual Luxury Company Trip, Team Building
- MacBook and extra high definition screens
- 1-2 Annual Luxury Company Trip, Team Building
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ATHENA STUDIO
Phu Nhuan Dist., HCMC
Người liên hệ: HR Dept
Phu Nhuan Dist., HCMC
Người liên hệ: HR Dept
ABOUT ATHENA STUDIO • Athena is a multi-national mobile gaming company creating and delivering products to users worldwide. Millions of users are enjoying our casual games every day. It not only creates for us a huge opportunity to grow but also great challenges to overcome and serve more and more ...Chi tiết
ABOUT ATHENA STUDIO • Athena is a multi-national mobile gaming company creating and delivering products to users worldwide. Millions of users are enjoying our casual games every day. It not only creates for us a huge opportunity to grow but also great challenges to overcome and serve more and more users. • Every day at Athena, we try to apply science and art into our products to make them beautiful, exciting, fun and useful. Our mission is to create 5-star products, which entertain and enrich people’s life. We believe that when technology, art, and hard working come together, the masterpieces will be born. • Athena team is a mix of talented people who are game producers, artists, data scientists, programmers, gamers, and dreamers. We offer lots of room for you to grow with the company as well as various responsibilities in your role. Beyond personal growth, we believe you will make a great impact on Athena’s success as a whole. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Support Executive (Mobile Apps Company) trong ngành được tuyển dụng tại bởi ATHENA STUDIO. ATHENA STUDIO đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Support Executive (Mobile Apps Company) cách đây lúc 27/03/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
ATHENA STUDIO
Địa chỉ: Phu Nhuan Dist., HCMC
Quy mô: 25-99 nhân viên
Việc làm tương tự
Customer Support Executive (Mobile Apps Company)
Mức lương: 10-12 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ