Customer Support Executive
Mức lương: 12-15 triệu
Đã hết hạn nộp hồ sơ - 204 lượt xem
Ngày cập nhật: 13/02/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Dịch vụ khách hàng, Khách sạn/Nhà hàng
Mô tả công việc
ABOUT THE THE ROLE
In your capacity as a Customer Support Executive, you will help us to offer an extraordinary experience to our customers that sets us apart from any other company. At Pixelz we believe that all our customers deserve the best possible customer experience at every touchpoint. Being part of the Global Customer Support Team, you will help us cater to thousands of global brands, going above and beyond customer satisfaction.
Acting as the voice, eyes and ears of Pixelz, you need to be an exceptional and capable communicator who breathes and lives our brand and ideals. Most importantly, you have to be passionate about impeccable customer service. Your main goal is to go above and beyond customer satisfaction and ensure that our customers get what they want at the right time and with the guaranteed Pixelz standards.
JOB RESPONSIBILITIES
Provide knowledgeable and timely support to our customers via email and live chat
Communicate customer requirements to Service Production Team
Cooperate closely with Customer Success Team to ensure customer satisfaction
Handle escalated issues and follow up with the relevant teams with full ownership
Communicate feature requests and bugs reported by customers
Make recommendations for service improvements
Help in creating a strong response pool (FAQ) for our customers
Align with sales in up-selling opportunities and cross-selling activities
Support rotating 24/6 shifts (5 to 6 work days a week)
Be a Customer Advocate for Pixelz and its services
Report to the Customer Support Team Leader
REQUIRED EXPERIENCE/SKILLS
2+ years of experience in customer service
Fluent English speaker. Additional languages will be a plus
Experience with web-based customer support applications (Zendesk, Intercom etc)
General knowledge of Photoshop and photography is highly appreciated
Experience within SaaS companies is preferred
Strong writing skills and a keen eye for detail
Strong empathy for customers, and a ‘customer first’ mindset
Dependable and punctual, with strong time management and prioritizing skills
Team player with an upbeat personality
In your capacity as a Customer Support Executive, you will help us to offer an extraordinary experience to our customers that sets us apart from any other company. At Pixelz we believe that all our customers deserve the best possible customer experience at every touchpoint. Being part of the Global Customer Support Team, you will help us cater to thousands of global brands, going above and beyond customer satisfaction.
Acting as the voice, eyes and ears of Pixelz, you need to be an exceptional and capable communicator who breathes and lives our brand and ideals. Most importantly, you have to be passionate about impeccable customer service. Your main goal is to go above and beyond customer satisfaction and ensure that our customers get what they want at the right time and with the guaranteed Pixelz standards.
JOB RESPONSIBILITIES
Provide knowledgeable and timely support to our customers via email and live chat
Communicate customer requirements to Service Production Team
Cooperate closely with Customer Success Team to ensure customer satisfaction
Handle escalated issues and follow up with the relevant teams with full ownership
Communicate feature requests and bugs reported by customers
Make recommendations for service improvements
Help in creating a strong response pool (FAQ) for our customers
Align with sales in up-selling opportunities and cross-selling activities
Support rotating 24/6 shifts (5 to 6 work days a week)
Be a Customer Advocate for Pixelz and its services
Report to the Customer Support Team Leader
REQUIRED EXPERIENCE/SKILLS
2+ years of experience in customer service
Fluent English speaker. Additional languages will be a plus
Experience with web-based customer support applications (Zendesk, Intercom etc)
General knowledge of Photoshop and photography is highly appreciated
Experience within SaaS companies is preferred
Strong writing skills and a keen eye for detail
Strong empathy for customers, and a ‘customer first’ mindset
Dependable and punctual, with strong time management and prioritizing skills
Team player with an upbeat personality
Yêu cầu ứng viên
2+ years of experience in customer service
Fluent English speaker. Additional languages will be a plus
Experience with web-based customer support applications (Zendesk, Intercom etc)
General knowledge of Photoshop and photography is highly appreciated
Experience within SaaS companies is preferred
Strong writing skills and a keen eye for detail
Strong empathy for customers, and a ‘customer first’ mindset
Dependable and punctual, with strong time management and prioritizing skills
Team player with an upbeat personality
Fluent English speaker. Additional languages will be a plus
Experience with web-based customer support applications (Zendesk, Intercom etc)
General knowledge of Photoshop and photography is highly appreciated
Experience within SaaS companies is preferred
Strong writing skills and a keen eye for detail
Strong empathy for customers, and a ‘customer first’ mindset
Dependable and punctual, with strong time management and prioritizing skills
Team player with an upbeat personality
Quyền lợi được hưởng
- 13th month salary and summer trip allowance
- Personal and professional development prospects
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- The tools and equipment you need to successfully perform your daily tasks
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Giới thiệu về công ty
PIXELZ COMPANY LIMITED
Room 605, Toyota My Dinh Building, 15 Pham Hung, Hanoi
Người liên hệ: HR Dept.
Room 605, Toyota My Dinh Building, 15 Pham Hung, Hanoi
Người liên hệ: HR Dept.
Pixelz (www.pixelz.com) is an international technology company providing product image editing services to some of the world’s largest international brands. Pixelz has offices around the world, from the United States to Germany, as well as two locations in Vietnam, with plans for expansion in the near future. We put a ...Chi tiết
Pixelz (www.pixelz.com) is an international technology company providing product image editing services to some of the world’s largest international brands. Pixelz has offices around the world, from the United States to Germany, as well as two locations in Vietnam, with plans for expansion in the near future. We put a strong emphasis on innovation, continuous improvement, and making decisions that are data driven. Our staff are our most important resource and we work diligently to provide them with comfortable Western-style office spaces, soft skill and technical training opportunities, and the professional mobility to grow both within our company and as individuals. Ẩn chi tiết
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PIXELZ COMPANY LIMITED
Địa chỉ: Room 605, Toyota My Dinh Building, 15 Pham Hung, Hanoi
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Support Executive
Mức lương: 12-15 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ