Customer Support Executive
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 101 lượt xem
Ngày cập nhật: 18/12/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Xuất nhập khẩu, Marketing/Quảng cáo
Mô tả công việc
Provide the full suite of customer service offering (including booking, enquiries, supply request to key account customers in addition to customized contracted services (eg Reporting)
Correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution
Proactively inform customers of shipment delays and potential service failure.
Work with Gateway, Operations and DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers
Correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution
Proactively inform customers of shipment delays and potential service failure.
Work with Gateway, Operations and DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers
Yêu cầu ứng viên
Good English communication in both speaking and writing
Computer skills, especially Excel for reporting and track & trace, working with Global systems and Applications.
Can-do attitude with passion and able to work under pressure.
2-year experience in Logistics and in Customer Service related-industry,.
Experience in working with Key Account Customers, handling and resolving customers’ issues and complaints.
Computer skills, especially Excel for reporting and track & trace, working with Global systems and Applications.
Can-do attitude with passion and able to work under pressure.
2-year experience in Logistics and in Customer Service related-industry,.
Experience in working with Key Account Customers, handling and resolving customers’ issues and complaints.
Quyền lợi được hưởng
- Competitive Salary & Incentive program
- Premium Health care for individual & family member
- 15 days full paid leave a year
- Premium Health care for individual & family member
- 15 days full paid leave a year
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
DHL-VNPT EXPRESS
6 Thang Long Street, Ward 4, Tan Binh District
Người liên hệ: HR Department
6 Thang Long Street, Ward 4, Tan Binh District
Người liên hệ: HR Department
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A ...Chi tiết
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com. Ẩn chi tiết
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DHL-VNPT EXPRESS
Địa chỉ: 6 Thang Long Street, Ward 4, Tan Binh District
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Support Executive
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ