Customer Success Manager (Product Team)

Mức lương: 1-3 triệu

Đã hết hạn nộp hồ sơ - 242 lượt xem

Ngày cập nhật: 27/11/2019

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Trưởng nhóm

Ngành nghề: Marketing/Quảng cáo, Kinh doanh/Bán hàng, IT phần mềm

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Hồ Chí Minh


Mô tả công việc

- UpStar is an incubator fully sponsored by KMS Technology. Our aim is to build global products made by Vietnamese teams
- Every product we build needs to be global and become a market leader. Of the 3 products incubated at UpStar so far, the first exited successfully (QASymphony), 1 raised its first round as an independent company (Kobiton) and 1 is on track to become the global market leader in its category (Katalon)
-We are now building our 4th generation of Product aimed at the HR / People industry (SaaS B2B product)

* Scope:

- Build and lead a Customer Success team for our SaaS B2B product
- Hands-on with the CS operation
- Makes sure paying customers get fast technical support, updates and are satisfied with the support
- In charge of all support channels - including but not limited to online support, live chat support, on-site support when applicable
- Coordinate with Marketing and Product to adjust the product roadmap based on customer feedback
- Work closely with Marketing to create relevant content to educate and onboard customers
- Hire, train and coach CS executives
- Improve the CS process in order to minimize churn
- Work closely with Sales & Marketing to maximize internal revenue generation
- Represent our brand and positioning adequately

* Key hard KPI includes:
- Customer satisfaction metrics
- Churn

Yêu cầu ứng viên

* Profile:
- Prior experience in B2B CS for at least 3 years
- Experience in the early stage of a growing tech startup is preferred
- Excellent communication skills and good presentation in both Vietnamese and English
- Process and result-driven
- Motivated by the challenge of building a team from scratch for a SaaS product
- Hard-working, high achiever
- Had demonstrated personal persistence in the past

* Perks you Enjoy:
- Working in one of the Best Places to Work in Vietnam
- Building large-scale & latest technology software products
- Working & Developing with Passionate & Talented Team
- Attractive Salary and Benefits
- Flexible working time
- Premium health care insurance for you and your loved ones
- Company trip in every summer, big annual year-end party every year, team building, etc.
- Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
- Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)
- And much more, join us and let yourself explore other fantastic things!

Quyền lợi được hưởng

- Good Benefits

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

KMS TECHNOLOGY
KMS TECHNOLOGY
Add 1: 123 Cong Hoa Street, W ard 12, Tan Binh District, Ho Chi Minh City - Add 2: 28 Truong Son Street, Ward 2, Tan Binh District, Ho Chi Minh City
Người liên hệ: KMS Career
KMS Technology was founded by a team of information technology veterans in the United States and Vietnam with a vision of building an agile, innovative and efficient organization that increases our client’s shareholder value. At KMS Technology: • We understand that every employee will have their very own dreams about ...Chi tiết
KMS Technology was founded by a team of information technology veterans in the United States and Vietnam with a vision of building an agile, innovative and efficient organization that increases our client’s shareholder value. At KMS Technology: • We understand that every employee will have their very own dreams about what they want to achieve in their career. We work with each employee to develop a plan that helps them achieve their personal goals as well as those of the company. • We believe that company’s success is driven by the success of each of its team members. We work tirelessly to build a corporate playground where our people can thrive and excel every day. • We DO what we SAY. With our fast growth and excellent performance in the last few years, we have been recognized by a few awards, including the famous country-wide Sao Khue by the Vietnam government. On August, 2014, KMS has also been named to the Inc. 5000 list of fastest-growing companies in America. KMS provides services across the software development lifecycle through partnerships with clients ranging from start-ups to large technology companies. We offer two main service lines: Offshore Product Development and Independent Software Testing. Our infrastructure, methodology, team design, employee profile and client relationship models are designed to maximize the success of our clients in which we can help reduce time to market and increase quality. Most importantly, our culture is defined to encourage our highly experienced teams to deliver innovative solutions that don’t just meet our client’s needs, but also exceed their expectations. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Success Manager (Product Team) trong ngành được tuyển dụng tại bởi KMS TECHNOLOGY. KMS TECHNOLOGY đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Success Manager (Product Team) cách đây lúc 25/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

KMS TECHNOLOGY

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Địa chỉ: Add 1: 123 Cong Hoa Street, W ard 12, Tan Binh District, Ho Chi Minh City - Add 2: 28 Truong Son Street, Ward 2, Tan Binh District, Ho Chi Minh City

Quy mô: 500-999 nhân viên


Việc làm tương tự

Customer Success Manager (Product Team)

Mức lương: 1-3 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ