Customer Success Manager

- Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers
- Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities
- Create relevant content to guide clients setting up their workflows and using the software
- Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth
- Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals
- Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution

* Skills & Experience
- Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
- Have managed a portfolio of clients and renewal goals and driven growth within those accounts
- Experience working with Human Resources departments is very welcome

* Personal skills
- Proactive, positive attitude, good team player
- Good communication and organisational skills
- Fluency at least one of the following languages: English, French, Spanish (multilingual candidates very welcome)

* Required experience
- Ideally 3+ years of related experience in a Customer Success, Account Management, or Sales preferably in a SaaS environment

* Benefits and advantages
- No working on Saturdays (overtime rare if you're focused and organised)
- Dive into a promising start-up project, deal with technical challenges and be encouraged to propose and deploy solutions
- Join a young, friendly and business-oriented, multinational and multilingual team
- Be equipped with best tools to deliver best results

* Apply to
Please send your CV and cover letter (both in English) to Ms. Minh via VietnamWorks.

- Join a young, friendly and business-oriented, multinational and multilingual team.
- Get to work with the best tools to deliver best results

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