Customer Success Manager (Cloud / Hyperv)

Mức lương: Thỏa thuận

Đã hết hạn nộp hồ sơ - 137 lượt xem

Ngày cập nhật: 26/10/2018

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Nhân viên

Ngành nghề: Dịch vụ khách hàng, IT phần mềm

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Hồ Chí Minh


Mô tả công việc

A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. The job is to work closely with customers to ensure they are satisfied with the services they receive, to improve upon areas of dissatisfaction and lead the way in the customer digital transformation journey.
The core function of the job: plan, co-ordinate and control the activities of the customer service teams to maintain and enhance customer relationships and meet organizational and operational objectives; also drive piloting of new innovative scenarios, their adoption and deployment within customer organization.
Customer Success Manager provides support to customers with the goal to keep customers satisfied with the products and services.

Responsibilities:
• develop and implement customer service policies and procedures
• define and communicate customer service standards
• review and assess customer service contracts
• oversee the achievement and maintenance of agreed customer service levels and standards
• interact with account manager, solutions sales professionals, project managers and engineers involved in delivery of the services to the customer – execute joint account plannings and account reviews
• direct the daily operations of the customer service team
• plan, prioritize and delegate work tasks to ensure proper functioning of the department
• ensure the necessary resources and tools are available for quality customer service delivery
• review customer complaints
• track customer complaint resolution
• handle complex and escalated customer service issues
• monitor accuracy of reporting and data base information
• analyze relevant data to determine customer service outputs
• identify and implement strategies to improve quality of service, productivity and profitability
• liaise with company management to support and implement growth strategies
• co-ordinate and manage customer service projects and initiatives
• ensure budget requirements are met
• identify and address staff training and coaching needs

Yêu cầu ứng viên

This position should possess outstanding interpersonal skills and be strong leaders. They need to be highly organized and have experience directing others. They should also be excellent communicators both orally and in writing.

Education and Experience Requirements:
• relevant bachelor's or master’s degree
• customer service experience
• supervisory experience
• in-depth knowledge of customer service principles and practices
• in-depth knowledge of customer service software, databases and CRM tools
• current with relevant technology trends and applications
• proficiency in MS Office applications
• experience in use of social media platforms
• product knowledge (Cloud/HyperV)

Quyền lợi được hưởng

- Competitive salary ranges; commission & bonus on performance
- Premium healthcare/incident insurance for staffs & family.
- Laptop; Allowances for transport, phone...

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

SOFTLINE INTERNATIONAL
SOFTLINE INTERNATIONAL
Nguyen Du, Ben Thanh Ward, District 1, HCMC
Người liên hệ: HR Department
Softline is a leading global IT solution and service provider focused on emerging markets such as Eastern Europe, Central Asia, Americas, South-East Asia, India. Our services include public and private cloud solutions, end-to-end technology solutions, software licensing, hardware products and broad array of associated products. Softline’s 2015 sales approached $800 ...Chi tiết
Softline is a leading global IT solution and service provider focused on emerging markets such as Eastern Europe, Central Asia, Americas, South-East Asia, India. Our services include public and private cloud solutions, end-to-end technology solutions, software licensing, hardware products and broad array of associated products. Softline’s 2015 sales approached $800 million with an average sales growth exceeding 30% in the last 10 years. Softline has offices in 30 countries and 80 cities worldwide. With more than 20 years of distinguished history we could rapidly grow, consolidate a unique knowledge base, technology expertise and a business model encompassing all emerging markets. Softline offers a diverse portfolio of cloud computing services such as IaaS, PaaS, SaaS, virtualization, collaboration, security, mobility through a choice of public cloud, private cloud and hybrid cloud based on our customer’s needs. We also offer perpetual and subscription licensing for a full range of software products, such as operating systems, virtualization, security, business productivity, creativity, education, CAD and others. Hardware solutions include storage, servers, networking and PCs. In addition, we provide services, such as IT asset management, implementation, consulting, IT outsourcing, technical support, managed services and training. We serve over 60 000 Enterprise and SMB clients, both from private and public sectors. Over 1300 sales representatives, 600 engineers and technical specialists help our customers navigate through the ever-changing complex IT environment. We build long-term relationships with our clients, partners and employees. Softline has partnerships with more than 3000 software and hardware manufacturers and has highest partner status with all our key partners. We provide a unique marketing and sales channel for our partners in all the markets where we operate. Softline is always customer centric and provides brand independent solutions which best serve customer’s needs. Website: www.softlinegroup.com and www.softlinegroup.com.vn Ẩn chi tiết
Bạn đang xem tin việc làm Customer Success Manager (Cloud / Hyperv) trong ngành được tuyển dụng tại bởi SOFTLINE INTERNATIONAL. SOFTLINE INTERNATIONAL đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Success Manager (Cloud / Hyperv) cách đây lúc 20/12/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

SOFTLINE INTERNATIONAL

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Địa chỉ: Nguyen Du, Ben Thanh Ward, District 1, HCMC

Quy mô: 25-99 nhân viên


Việc làm tương tự

Customer Success Manager (Cloud / Hyperv)

Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ