Customer Success Executive (Remote)
Mức lương: 15-20 triệu
Đã hết hạn nộp hồ sơ - 482 lượt xem
Ngày cập nhật: 09/07/2019
Thông Tin Tuyển Dụng
Mô tả công việc
KEY RESPONSIBILITIES
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Work with the customers to make sure they can get the most value from the product.
• Resolves product or service problems by clarifying the customer's complaint and transferring to the right team for solving the problems.
• Communicate with customers through various channels like email, chat or call.
• Work closely with agencies to help their clients to install our app, answer their questions or gather requirement then collaborate with the technical team to implement.
• Provide customer’s feedback on the app usage.
• Ensure customer satisfaction and provide professional customer support.
• Be the main point when dealing with bad reviews or urgent issues.
• Support technical team to explain complicated issue to customer.
BENEFITS
• Day-off: 14 days/year and Vietnam holidays.
• Medical Care BaoViet (after 3-month in the role)
• 100% remote culture. Live and work from wherever you feel happiest.
• Salary review every 6 months
• Salary for the 13th month
• Year-end Bonus base on your proficiency
• Social Insurance
• Annual Company Trips
• Annual Health Checks
• Free access to the co-working space
• Monthly Company Party
• Free online learning. Reimbursement for selected online courses
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Work with the customers to make sure they can get the most value from the product.
• Resolves product or service problems by clarifying the customer's complaint and transferring to the right team for solving the problems.
• Communicate with customers through various channels like email, chat or call.
• Work closely with agencies to help their clients to install our app, answer their questions or gather requirement then collaborate with the technical team to implement.
• Provide customer’s feedback on the app usage.
• Ensure customer satisfaction and provide professional customer support.
• Be the main point when dealing with bad reviews or urgent issues.
• Support technical team to explain complicated issue to customer.
BENEFITS
• Day-off: 14 days/year and Vietnam holidays.
• Medical Care BaoViet (after 3-month in the role)
• 100% remote culture. Live and work from wherever you feel happiest.
• Salary review every 6 months
• Salary for the 13th month
• Year-end Bonus base on your proficiency
• Social Insurance
• Annual Company Trips
• Annual Health Checks
• Free access to the co-working space
• Monthly Company Party
• Free online learning. Reimbursement for selected online courses
Yêu cầu ứng viên
BASIC QUALIFICATIONS
• At least 1+ years customer success experience in a software product company.
• Good English skills.
• Strong communication (verbal and written) and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Customer orientation and ability to adapt/respond to different types of characters.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Pay attention to every detail/aspect of the work.
PREFERRED QUALIFICATIONS
• IELTS > 6.
• Under 30 years old.
• Can use one of the following languages besides English: German, French or Japanese.
• At least 1+ years customer success experience in a software product company.
• Good English skills.
• Strong communication (verbal and written) and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Customer orientation and ability to adapt/respond to different types of characters.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Pay attention to every detail/aspect of the work.
PREFERRED QUALIFICATIONS
• IELTS > 6.
• Under 30 years old.
• Can use one of the following languages besides English: German, French or Japanese.
Quyền lợi được hưởng
- Salary for the 13th month. Bonus based on your proficiency. Performance review with a salary review
- 14 Annual leave + 5 Children Sick leave
- Live and work from wherever you feel happiest.
- 14 Annual leave + 5 Children Sick leave
- Live and work from wherever you feel happiest.
Cách thức ứng tuyển
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Giới thiệu về công ty
BOOSTCOMMERCE
285 Cách Mạng Tháng Tám, District 10, Ho Chi Minh City
Người liên hệ: Vinnie Le
285 Cách Mạng Tháng Tám, District 10, Ho Chi Minh City
Người liên hệ: Vinnie Le
We are a distributed team of professional eCommerce experts backed by deep eCommerce development experience and driven by client success. We do what we do best: taking away all store owners’ headache of technical stuff so they can focus on their business. Located in three countries and working with customers ...Chi tiết
We are a distributed team of professional eCommerce experts backed by deep eCommerce development experience and driven by client success. We do what we do best: taking away all store owners’ headache of technical stuff so they can focus on their business. Located in three countries and working with customers from more than 100 countries, we are a remote first team. This culture allows us to invest in the best people without being limited by geography. We give you the freedom and responsibility to get your job done. Besides, we meetup continuously (online/offline) to connect everyone in the team and make sure that you get the necessary support to complete your work. If you are talented, responsible and love to work anywhere on this Earth, not just in the boring working space, come join us and let the journey begin. Our website: https://boostcommerce.net Ẩn chi tiết
Bạn đang xem tin việc làm Customer Success Executive (Remote) trong ngành được tuyển dụng tại bởi BOOSTCOMMERCE. BOOSTCOMMERCE đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Success Executive (Remote) cách đây lúc 07/08/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
BOOSTCOMMERCE
Địa chỉ: 285 Cách Mạng Tháng Tám, District 10, Ho Chi Minh City
Quy mô: 10-24 nhân viên
Việc làm tương tự
Customer Success Executive (Remote)
Mức lương: 15-20 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ