Customer Success Executive ( Australian Based; Attractive Benefits)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 377 lượt xem
Ngày cập nhật: 24/11/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Marketing/Quảng cáo, Thực phẩm/Đồ uống
Mô tả công việc
The appeal of working for "a startup" or in "the industry" just for the sake of it, is unlikely to get you anywhere this time around. We are at a stage where our interest lies in finding founding team members. We will happily expose you to strategy, planning and the entire foundation of the business if and when required.
As a Customer Success specialist you will be required to:
- Build relationships with customers while helping them implement and configure the platform
- Use email and live chat to point each question towards the right answer
- Help new users over the phone to get started (onboarding meetings)
- Answer Premium Support phone calls
- Follow existing procedures and suggest improvements
- Liaise with the Product team to ensure features correctly address requests received
- Contribute to the knowledge base to allow an increasing number of customers to be self-sufficient
- Have an opinion on new world vs old world wines
As a Customer Success specialist you will be required to:
- Build relationships with customers while helping them implement and configure the platform
- Use email and live chat to point each question towards the right answer
- Help new users over the phone to get started (onboarding meetings)
- Answer Premium Support phone calls
- Follow existing procedures and suggest improvements
- Liaise with the Product team to ensure features correctly address requests received
- Contribute to the knowledge base to allow an increasing number of customers to be self-sufficient
- Have an opinion on new world vs old world wines
Yêu cầu ứng viên
-
- Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
- Strong verbal and communication skills
- Previous experience in customer service, retail or hospitality a plus
- Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook)
- A friendly, can do attitude
Skills tags:
Customer Experience, Communication Skills, Wine, Empathy, Start-Ups, Time Management, Craft Beer, Fast Paced Environment Proficient , "Can-Do" Attitude, Autonomous Learning
- Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
- Strong verbal and communication skills
- Previous experience in customer service, retail or hospitality a plus
- Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook)
- A friendly, can do attitude
Skills tags:
Customer Experience, Communication Skills, Wine, Empathy, Start-Ups, Time Management, Craft Beer, Fast Paced Environment Proficient , "Can-Do" Attitude, Autonomous Learning
Quyền lợi được hưởng
- 13th and 14th month salary
- 20 days annual leave + 10 days sick leave per year; Personal Insurance Package.
- Team building activities, company trips oversea
- 20 days annual leave + 10 days sick leave per year; Personal Insurance Package.
- Team building activities, company trips oversea
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ASWHITE VIETNAM
25th Floor, Lim Tower, 9-11 Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City
25th Floor, Lim Tower, 9-11 Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City
AS White Global is an Australian company with headquarters in Sydney and contemporary offices across Vietnam, Malaysia and The Philippines. ASW Vietnam, formerly known as ASWIG Solutions, has been operating in Vietnam since 2011. We recognise the enormous contribution our Vietnam team provides our clients and this has been instrumental ...Chi tiết
AS White Global is an Australian company with headquarters in Sydney and contemporary offices across Vietnam, Malaysia and The Philippines. ASW Vietnam, formerly known as ASWIG Solutions, has been operating in Vietnam since 2011. We recognise the enormous contribution our Vietnam team provides our clients and this has been instrumental in our rapid growth. We are now located across 3 different locations in Ho Chi Minh City and have over 220 team members. We are experts in providing offshored teams in the following specialisations: - Software Development - Accounting/ Financial Planning - Web & Graphic Design - Administrative Services We are always looking at ways to expand our service offerings and unlock further talent in this fantastic country. We are always on the search for more talented people so if you have experience in the above areas, are proficient in English (both verbal and written), we would love to hear from you! Please visit our Facebook page at https://www.facebook.com/ASWhiteVN for more information. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Success Executive ( Australian Based; Attractive Benefits) trong ngành được tuyển dụng tại bởi ASWHITE VIETNAM. ASWHITE VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Success Executive ( Australian Based; Attractive Benefits) cách đây lúc 23/12/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
ASWHITE VIETNAM
Địa chỉ: 25th Floor, Lim Tower, 9-11 Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Success Executive ( Australian Based; Attractive Benefits)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ