Customer Specialist

Customer Specialist at Macaw

BUILD LOVE
At Macaw, we incorporate fun and play; we infuse magic and joy; we make experiences
that amaze and delight.
We care deeply about creating delight for our customers — and we hope you do too!

CREATE MASSIVE IMPACT
We're not solving a small problem, and we're not addressing a small market. We're going
after workflow to Get Things Done, to strive for success, the one that every company is
striving for.
We are building the productivity platform of the future.
At Macaw, you will have massive impact: on our growth team, you will personally scale
how we reinvent productivity.

DO THE BEST WORK OF YOUR LIFE
As an early growth hire, you will join as a crucial member of our growing team.

* ROLE
$ %
Perform 1:1 onboardings with our customers
Upgrade our customers’ workflows; help them love the brand
Build longer term customer relationships to foster brand loyalty
Experiment with new onboarding flows to accelerate growth
Identify and report issues with the first time customer experience
Inform and influence our overall growth strategy

SOUND LIKE YOU?

Experience: 2+ years experience in a high-velocity customer-facing role, for example onboarding, implementation, sales, or customer success. You have deep interest in productivity software.

Communication: You can clearly explain complex topics in person and in writing.

Empathy: You understand how your customers succeed. You step into their shoes and show you care.

Curiosity: You understand customers with effective questioning and listening. You are genuinely interested in their goals and aspirations.

Teacher: You love sharing insight and knowledge. You are patient and thoughtful when you educate.

Goal Oriented: You are excited for new challenges. You work hard to achieve ambitious goals.

Growth: You are very receptive to feedback, and use it to improve rapidly.

Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions.

Diligence: You are thorough, meticulous, and have astonishing attention to detail.

Delight: You constantly think about making customers happy. You will brighten any customer's day!

GROWTH OPPORTUNITIES
Become expert at listening to customers, and selling a solution, product, and vision
Grow into field sales, enterprise sales, account management, or customer success
management

SALARY
Your salary will be based on your skills & experience.

- Lương cứng tùy năng lực, hoa hồng trên sản phẩm
- Được làm việc ở môi trường chuyên nghiệp, năng động, sáng tạo
- Thưởng doanh số Team

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