Customer Servive

1. Take care of the online shop (pre-sale and after sale service)
2. Get the question and problem feedback from customer.
3. Clarifying desired information and providing information to customers.
4. To research and choose the best answer. Respond promptly to customer inquiries.
5. Handle and resolve customer complaints.
6. To collect and evaluate all relevant information to handle product .
7. Record details of inquiries, comments and complaints.
8. Record details of actions taken.
9. Record customer database for interactions and transactions.
10. Maintain customer databases.
11. To make the customer service report.
12. To cooperate with engineer to answer the question of customers.
13. Communicate and coordinate with internal departments.
14. Provide feedback on the efficiency of the customer service process.

1. Sex: Female
2. Education: Vocational college or College.
3. Required skills: communication skill with the customers.
4. Have related experience, background in online business for tiki, lazada, shopee, facebook, sendo… is preferred (at least 01 year)
5. Have related experience, background in customer service or other related background is preferred (at least 01 year).
6. Independently and team working.
7. Able to work under pressure.
8. Hard working, patience, responsible at work.
9. Nice voice is preferred.

*Income & Benefit
We offer competitive benefits and a friendly work environment with a fully equipped employee fun room.
- Attractive salary
- Bonus base on performance
- Modern professional working environment with training from professional methodology
- Allowance: lunch, transportation, travel, telephone fee.
- Annual workshop/tourist with teambuilding

*How to apply
We are an equal opportunity employer. Please come be a part of our team!
Qualified candidates please send your resume via VietnamWorks.
Please include the following details in your resume:
- Work Experience, include key achievements
- Recent Photo
- Last salary + expected salary

- Bonus based on performance
- Annual workshop/tourist with teambuilding.
- Allowance: lunch, transportation, travel, Telephone fee.

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