Customer Services
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 251 lượt xem
Ngày cập nhật: 29/01/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Xuất nhập khẩu, Vận tải/Kho vận
Mô tả công việc
- Compliance/ Code of Conduct – ensure to comply with Logwin regulation about Compliance/ Code of Conduct
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Checking sailing/ flight Schedule and providing pricing to Sales Team
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide delivery information and send SMS weekly to customers
- Process orders, forms, applications and requests
- Organize workflow to meet customers timeframes
- Communicate and coordinate with internal departments
- Follow up the voyage of the shipment and keep customer updated information
- Provide feedback on the efficiency of the customer service process
- Follow up with overseas offices to ensure the arrival information
- Follow up with the airlines/shipping lines to ensure the arrival information are correct
- Perform above and other tasks with the goal of operational excellence and always in compliance with the company rules and regulation
- Maintain a pro-active follow up of all shipments (especially information updates towards the customer)
- Have a clear focus on profitability
- To avoid or reduce cost whenever possible
- To establish and maintain a close working relationship with partners and/or overseas offices and/or local colleagues
- Closely focus on the achievement of targets (KPI’s) as set by the organization (continuous improvement)
- Inform the superior immediately in case of problems, concerns or any potential risks
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Checking sailing/ flight Schedule and providing pricing to Sales Team
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide delivery information and send SMS weekly to customers
- Process orders, forms, applications and requests
- Organize workflow to meet customers timeframes
- Communicate and coordinate with internal departments
- Follow up the voyage of the shipment and keep customer updated information
- Provide feedback on the efficiency of the customer service process
- Follow up with overseas offices to ensure the arrival information
- Follow up with the airlines/shipping lines to ensure the arrival information are correct
- Perform above and other tasks with the goal of operational excellence and always in compliance with the company rules and regulation
- Maintain a pro-active follow up of all shipments (especially information updates towards the customer)
- Have a clear focus on profitability
- To avoid or reduce cost whenever possible
- To establish and maintain a close working relationship with partners and/or overseas offices and/or local colleagues
- Closely focus on the achievement of targets (KPI’s) as set by the organization (continuous improvement)
- Inform the superior immediately in case of problems, concerns or any potential risks
Yêu cầu ứng viên
- Bachelor Degree – Preferably Foreign Trade or Maritime University
- Fluency in English (oral and written)
- Experience with at least 04 years working for Global Forwarder in Sea Export Department.
- Self-motivated, dedicated and hard working
- Good sense of customer service and team work
- Sense of urgency, able to prioritize
- Ability to deal with high pressure situation
Nationality:Vietnamese
Location: HCM
Salary: To be discussed in the interview
Deadline to submit CV: As soon as possible
Resume: To be written in English
- Fluency in English (oral and written)
- Experience with at least 04 years working for Global Forwarder in Sea Export Department.
- Self-motivated, dedicated and hard working
- Good sense of customer service and team work
- Sense of urgency, able to prioritize
- Ability to deal with high pressure situation
Nationality:Vietnamese
Location: HCM
Salary: To be discussed in the interview
Deadline to submit CV: As soon as possible
Resume: To be written in English
Quyền lợi được hưởng
- 13th month salary, variable Bonus based on the company achievements and individual performance
- Healthcare programe
- Professional environment
- Healthcare programe
- Professional environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
LOGWIN AIR + OCEAN VIETNAM CO., LTD
5th Floor, HMC Building, 193 Dinh Tien Hoang Street, Da Kao Ward, District 1, HCMC; Logwin Hanoi office, 44B Ly Thuong Kiet, Tran Hung Dao Ward, Hoan Kiem Dist, Hanoi
Người liên hệ: HR Department
5th Floor, HMC Building, 193 Dinh Tien Hoang Street, Da Kao Ward, District 1, HCMC; Logwin Hanoi office, 44B Ly Thuong Kiet, Tran Hung Dao Ward, Hoan Kiem Dist, Hanoi
Người liên hệ: HR Department
As an external partner, Logwin AG, Grevenmacher (Luxembourg), develops a comprehensive range of logistics and service solutions for trade and industry. In 2017, the group generated sales of 1.1 billion euros and currently employs approximately 4,200 staff. Logwin operates in all main markets worldwide and has around 190 locations on ...Chi tiết
As an external partner, Logwin AG, Grevenmacher (Luxembourg), develops a comprehensive range of logistics and service solutions for trade and industry. In 2017, the group generated sales of 1.1 billion euros and currently employs approximately 4,200 staff. Logwin operates in all main markets worldwide and has around 190 locations on six continents. With its two business segments Solutions (customer-focused contract logistics solutions) and Air + Ocean (global air and sea freight activities), Logwin AG is one of the leaders in the market. The Logwin business segment Air + Ocean is represented at over 120 locations. More than 2,000 employees organize international air and sea transportation. The company's international engagement covers Europe, Asia, Australia, South America and Africa. The global network is strengthened by longstanding partnerships on six continents. Logwin AG is listed in the Prime Standard of the Deutsche Börse. The majority shareholder is DELTON AG, Bad Homburg (Germany). Ẩn chi tiết
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LOGWIN AIR + OCEAN VIETNAM CO., LTD
Địa chỉ: 5th Floor, HMC Building, 193 Dinh Tien Hoang Street, Da Kao Ward, District 1, HCMC; Logwin Hanoi office, 44B Ly Thuong Kiet, Tran Hung Dao Ward, Hoan Kiem Dist, Hanoi
Quy mô: 25-99 nhân viên
Việc làm tương tự
Customer Services
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ