Customer Service Team Leader

Organizes, splits and plans day-to-day work of Customer Service Representatives
 Prioritizes and delegates work tasks among the team members
 Ensures that all customer enquiries are responded promptly and professionally
 Supervises ISC Operations in the forwarding area (capacity booking, pickup arrangement, planning and follow-up of shipment in the forwarding area and during the transport process)
 Arranges pickup, finalizes booking and performs booking optimization
 Ensures handling of required Export documents according to regulations and internal procedures
 Follows-up shipment status in the Export area and during transport; identifies incidents and ensures resolution of incidents
 Creates, builds and maintains excellent relationships with key suppliers
 Continuously monitors supplier performance and develops improvement plan when required
 Identifies training needs and opportunities to develop a highly skilled functional department
 Creates, builds and maintains relationships with other internal functions and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
 Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
 Interacts with other stakeholders, if required

Proven track record in a Customer Service/ other customer facing role with excellent customer interacting skills
 Deep knowledge of forwarding business, DGF products and business systems
 Deep knowledge of CS processes and systems
 Ability to take ownership and steer a Customer Service Team
 Ability to identify and meet customer needs in a pleasant and friendly manner
 Excellent communication, motivation and interpersonal skills
 Self-directed working style
 Excellent telephone and E-mail skills
 Commercial attitude
 Good knowledge in English (verbal/written)

- 13th salary + annual bonus
- Additional Insurance
- Laptop

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