Customer Service Team Leader
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 69 lượt xem
Ngày cập nhật: 07/06/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Thực phẩm/Đồ uống
Mô tả công việc
Functional Responsibilities:
• Accountable for End 2 End OTC performance for NKD customer
• Alignment with customer on the delivery/ service levels
• Monitor and steer OTC KPIs
• Monitor adherence to OTC processes standards
• Have thorough understanding of customer demands and have solution to meet those demands effectively
• Plan, coordinate and follow up on supervised personnel work
• Develop customer relationships on service topics
• Serve as an escalation point for the OTC services provided to the GT customer channel
• Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks…)
• Ensure on time and proper issue resolution with corresponding functions
• Ensure continuous service improvement provided to customers
• Establish department personnel needs included in the department development plan
• Establish and follow-up on department training plan
• Accountable for End 2 End OTC performance for NKD customer
• Alignment with customer on the delivery/ service levels
• Monitor and steer OTC KPIs
• Monitor adherence to OTC processes standards
• Have thorough understanding of customer demands and have solution to meet those demands effectively
• Plan, coordinate and follow up on supervised personnel work
• Develop customer relationships on service topics
• Serve as an escalation point for the OTC services provided to the GT customer channel
• Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks…)
• Ensure on time and proper issue resolution with corresponding functions
• Ensure continuous service improvement provided to customers
• Establish department personnel needs included in the department development plan
• Establish and follow-up on department training plan
Yêu cầu ứng viên
Professional and Technical Skills
• Bachelor's degree in Economics/ Supply chain
• Strong knowledge of Customer service in supply chain and order processing process
• Fluently in speaking and writing English
• Excellent in Computer skills
• Knowledge in using SD module in SAP is plus
Personal Capabilities:
• Customer and service orientation, performance motivation, communication skills
• Strong knowledge of OTC processes
• Leadership, people management and managerial skills
• Accountability, proactive thinking, flexibility, CI mindset
• Ability to work under pressure
• Strong negotiation skills
• Good time management
• Bachelor's degree in Economics/ Supply chain
• Strong knowledge of Customer service in supply chain and order processing process
• Fluently in speaking and writing English
• Excellent in Computer skills
• Knowledge in using SD module in SAP is plus
Personal Capabilities:
• Customer and service orientation, performance motivation, communication skills
• Strong knowledge of OTC processes
• Leadership, people management and managerial skills
• Accountability, proactive thinking, flexibility, CI mindset
• Ability to work under pressure
• Strong negotiation skills
• Good time management
Quyền lợi được hưởng
- Lương tháng 13 và yearly bonus
- Laptop cho nhân viên mới
- Có xe đưa đón từ Hà Nội đến Hưng Yên
- Laptop cho nhân viên mới
- Có xe đưa đón từ Hà Nội đến Hưng Yên
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
MONDELĒZ KINH ĐÔ VIỆT NAM
26 VSIP, Street 8, Vietnam – Singapore Industrial Park, Binh Hoa Ward, Thuan An Town, Binh Duong Province
26 VSIP, Street 8, Vietnam – Singapore Industrial Park, Binh Hoa Ward, Thuan An Town, Binh Duong Province
Mondelēz International, Inc. (NASDAQ: MDLZ) is one of the world’s largest snacks companies, with 2016 net revenues of approximately $26 billion. Our purpose and vision are to create more moments of joy by building the best snacking company in the world. Our 90,000 employees support this effort by manufacturing and ...Chi tiết
Mondelēz International, Inc. (NASDAQ: MDLZ) is one of the world’s largest snacks companies, with 2016 net revenues of approximately $26 billion. Our purpose and vision are to create more moments of joy by building the best snacking company in the world. Our 90,000 employees support this effort by manufacturing and marketing delicious food and beverage products for consumers in approximately 165 countries around the world. We are a world leader in biscuits, chocolate, gum, candy and powdered beverages. We hold the No. 1 position globally in biscuits and candy as well as the No. 2 position in chocolate and gum. (source: Euromonitor). For more information, please visit our website at: vn.mondelezinternational.com Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Team Leader trong ngành được tuyển dụng tại bởi MONDELĒZ KINH ĐÔ VIỆT NAM. MONDELĒZ KINH ĐÔ VIỆT NAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Team Leader cách đây lúc 06/07/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
MONDELĒZ KINH ĐÔ VIỆT NAM
Địa chỉ: 26 VSIP, Street 8, Vietnam – Singapore Industrial Park, Binh Hoa Ward, Thuan An Town, Binh Duong Province
Quy mô: 5.000-9.999 nhân viên
Việc làm tương tự
Customer Service Team Leader
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ