Customer Service Support Agent (Attraction & Activities)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 140 lượt xem
Ngày cập nhật: 23/01/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, Hàng không
Mô tả công việc
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle and resolve customer complaints via multi-channels (phone, email, mail or social media) while maintaining a positive, empathetic and professional attitude toward customers at all time;
• Provide appropriate solutions and alternatives within the time limits (SLAs) and follow up to ensure resolution;
• Deliver good personal performance to achieve KPI targets;
• Go the extra mile to engage customers;
• Understanding the company’s products inside and out to answer customer’s queries;
• Communicating and coordinating with relevant teams, international teams and partners/providers when necessary;
• Other tasks as line manager’s assignment.
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle and resolve customer complaints via multi-channels (phone, email, mail or social media) while maintaining a positive, empathetic and professional attitude toward customers at all time;
• Provide appropriate solutions and alternatives within the time limits (SLAs) and follow up to ensure resolution;
• Deliver good personal performance to achieve KPI targets;
• Go the extra mile to engage customers;
• Understanding the company’s products inside and out to answer customer’s queries;
• Communicating and coordinating with relevant teams, international teams and partners/providers when necessary;
• Other tasks as line manager’s assignment.
Yêu cầu ứng viên
• Minimum of a bachelor’s degree with at least 1-year experience in customer support fields; Tour operator/tour desk experience is a plus;
• Excellent command of spoken and written English and Vietnamese;
• Willingness to work in shifts;
• Familiar with CRM systems and practices is a plus;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to stay calm when customers are stressed or upset;
• Strong phone contact handling skills and active listening;
• Ability to multi-task, prioritize and manage time effectively.
• Excellent command of spoken and written English and Vietnamese;
• Willingness to work in shifts;
• Familiar with CRM systems and practices is a plus;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to stay calm when customers are stressed or upset;
• Strong phone contact handling skills and active listening;
• Ability to multi-task, prioritize and manage time effectively.
Quyền lợi được hưởng
- According to company's rules
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TRAVELOKA - SUCCESSFUL STARTUP
HCMC
Người liên hệ: Ms. My Anh
HCMC
Người liên hệ: Ms. My Anh
Traveloka is a leading tech start-up based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers, Traveloka aims to revolutionize human mobility through technology. We build large impact consumer products and services, real time and big data systems and platforms, devise creative solutions to business and engineering problems, derive ...Chi tiết
Traveloka is a leading tech start-up based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers, Traveloka aims to revolutionize human mobility through technology. We build large impact consumer products and services, real time and big data systems and platforms, devise creative solutions to business and engineering problems, derive insights from massive amount of data, and transform markets with technology. We expanded to Thailand and Malaysia last year and tapped the Vietnamese and Philippines markets early this year. In response to our ever-fast expansion, we are now looking for a variety of positions in e-commerce field. In Traveloka you will have the opportunity for an accelerated career and as well as remuneration growth due to the hyper growth of our business exceeding hiring growth, so there will be lots of opening in new role and/ expanded existing roles as the business growth. We're still at the very early stage of our development with so much potential to be developed, including in the area of perks and benefits. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Support Agent (Attraction & Activities) trong ngành được tuyển dụng tại bởi TRAVELOKA - SUCCESSFUL STARTUP. TRAVELOKA - SUCCESSFUL STARTUP đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Support Agent (Attraction & Activities) cách đây lúc 22/02/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
TRAVELOKA - SUCCESSFUL STARTUP
Địa chỉ: HCMC
Quy mô: 500-999 nhân viên
Việc làm tương tự
Customer Service Support Agent (Attraction & Activities)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ