Customer Service Supervisor

MANAGEMENT SUPPORT:
(a) Assisting to manage Southern Authorized Service Centers (ASCs).
(b) Supporting manager of Southern service network to make action plans for service operation improvement.
(c) Evaluating service operation of Southern ASCs
(d) Onsite checking ASC’s operation, 5S activities

MONITORING & EXECUTING:
(a) Monitoring & Analyzing ASC repair data for KPI’s improvement & Data accuracy plans
(b) Checking & approving for ASC payment

ADMINISTRATION:
(a) Conducting or preparing training, meeting …at South service office
(b) Supporting for ASC coaching plans

Education / Experience:
 Electronic consumer products
 Knowledge in Economics or trade is preferable

Specific Skills (Knowledge, skills and abilities):
 Good IT knowledge (Excel, power point)
 Good command in English
 Financial/ Accounting in basic
 Planning & organization skills
 Analysis, report & presentation skill
 Thoughtfulness, detail and hardworking

- • 13th Payment.
- • Performance appraisal every year.
- • Lunch and commuting allowance.

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