Customer Service Supervisor

- Handle order processing in all accounts
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- Handle customer complaints, investigates and evaluate, resolves customer complaints professionally and tactfully.
- Initiate and implement initiatives which improve customer service and responsiveness.
- Negotiates customer product/billing complaints by authorizing returns requesting returned product testing by internal quality or other staff, approving replacement orders if needed, following up with accountant, sales, etc. related to invoices, payment issues.
- Coordinate with others department
- Partner with Sales department to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Monitor and evaluate team members, and adjust training where needed.

JOB REQUIREMENT
- Bachelor Degree in Customer Service, Business Administration or related major
- Strong interpersonal and communication skills.
- Proficiency in the management of resources
- Good command of English
- Ability to train and coach team members on processes, procedures, compliance and product knowledge
- Experience in customer service in manufacturing/FMCG companies is a plus

LOCATION: Hiep Phuoc Industrial Zone, Nha Be District, HCMC (Shuttle bus provided)

- Laptop
- Lunch
- Corporate discount

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