Customer Service Supervisor
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 313 lượt xem
Ngày cập nhật: 05/12/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Be the privileged interlocutor of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle.
- Daily order processing (receive, key orders, proactively ensure order processing and follow-up until the delivery).
- Daily managed total orders to ensure warehouse commitment leadtime handover to transport.
- Daily update actual delivery date of all orders to analysis and input action to limit the gap between Request delivery date and Actual delivery date, request clarification of transporter for the case of late delivery.
- Daily managed items drop service rate and analysis the reasons of drop service rate. Corporate and follow up with stakeholder to have action improve service rate.
- Proactive working with Supply planning, PIM team, Warehouse and Transporter to find the root cause of order issues and solving it.
- Supervise daily tasks of team to proposal right action reduced unnecessary tasks, waste time. Review team workload and give guideline for team in solving issues.
- Record, analyse and review dispute rate, the disputes situations in accordance with the team, the sales and controlling teams, and the physical distribution. Ensure action plans to improved are followed up.
- Efficiently answer to the clients requirements (order status, delivery time, shortages and disputes). Report all the case of customer complain and get action from stakeholder to reduce the ratio of complain.
- Corporate and set up meeting with Division to have action improved service rate level, handle customer complaints, return and dispute.
- Review and update all the CS policies (Order Management, Return Policies, FOC policies) in yearly.
- Completed report of related OM.
KPI commitment:
- Service rate level.
- OTFR/OTIF.
- Dispute rate.
- Reject & Return rate.
- Customer complain measurement.
- Daily order processing (receive, key orders, proactively ensure order processing and follow-up until the delivery).
- Daily managed total orders to ensure warehouse commitment leadtime handover to transport.
- Daily update actual delivery date of all orders to analysis and input action to limit the gap between Request delivery date and Actual delivery date, request clarification of transporter for the case of late delivery.
- Daily managed items drop service rate and analysis the reasons of drop service rate. Corporate and follow up with stakeholder to have action improve service rate.
- Proactive working with Supply planning, PIM team, Warehouse and Transporter to find the root cause of order issues and solving it.
- Supervise daily tasks of team to proposal right action reduced unnecessary tasks, waste time. Review team workload and give guideline for team in solving issues.
- Record, analyse and review dispute rate, the disputes situations in accordance with the team, the sales and controlling teams, and the physical distribution. Ensure action plans to improved are followed up.
- Efficiently answer to the clients requirements (order status, delivery time, shortages and disputes). Report all the case of customer complain and get action from stakeholder to reduce the ratio of complain.
- Corporate and set up meeting with Division to have action improved service rate level, handle customer complaints, return and dispute.
- Review and update all the CS policies (Order Management, Return Policies, FOC policies) in yearly.
- Completed report of related OM.
KPI commitment:
- Service rate level.
- OTFR/OTIF.
- Dispute rate.
- Reject & Return rate.
- Customer complain measurement.
Yêu cầu ứng viên
- Minimum 2 years’ experience as Customer Service team leader
- Experience in FMCG
- Effective organizing and supervising team
- Effective communication skills
- Attention to details.
- High level of accuracy and responsibility to follow through
- Excellent customer insights.
- Personality: honest, trust worthy, respectful, sensitivity, flexible, integrity
- Experience in FMCG
- Effective organizing and supervising team
- Effective communication skills
- Attention to details.
- High level of accuracy and responsibility to follow through
- Excellent customer insights.
- Personality: honest, trust worthy, respectful, sensitivity, flexible, integrity
Quyền lợi được hưởng
- 13th bonus
- Premium Health Care
- 18 AL
- Premium Health Care
- 18 AL
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
L'ORÉAL VIETNAM
Lầu 10, Vincom Center B, 45A Lý Tự Trọng, Q.1, TP.HCM
Người liên hệ: Talent Acquisition Team
Lầu 10, Vincom Center B, 45A Lý Tự Trọng, Q.1, TP.HCM
Người liên hệ: Talent Acquisition Team
Apply for 1st round (Application screening) here: bit.ly/LOREALVN L’Oréal Talent (VN) FB page: L’Oréal Talent L’Oréal Talent (VN) LinkedIn: L’Oréal Vietnam * About L’Oréal For more than 100 years, L’Oréal corporation has devoted time and effort into one and one business only: Beauty. L’Oréal corporation owes 36 internationally famous cosmetics ...Chi tiết
Apply for 1st round (Application screening) here: bit.ly/LOREALVN L’Oréal Talent (VN) FB page: L’Oréal Talent L’Oréal Talent (VN) LinkedIn: L’Oréal Vietnam * About L’Oréal For more than 100 years, L’Oréal corporation has devoted time and effort into one and one business only: Beauty. L’Oréal corporation owes 36 internationally famous cosmetics brands such as L’Oréal Paris, Maybelline New York, Lancôme,Kiehl's, La Roche Posay,..; making L’Oréal’s presence known in more than 145 countries around the world. As L’Oréal continuously strives to provide the best-quality beauty products fulfilling our 1-billion-and-growing-consumer-market with diverse and inspiration beauty desire, we also work to make the sustainable impact on that 145+ countries we partner with and make beauty seen not only in our products but also in our manufacturing process, science innovation, and employees’ hearts. That is why to realize L’Oréal ambitious mission is to “Bring beauty for all,” L’Oréal is looking for young talents to join our leading group in redefining the beauty industry. Ẩn chi tiết
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Tìm thêm việc làm
L'ORÉAL VIETNAM
Địa chỉ: Lầu 10, Vincom Center B, 45A Lý Tự Trọng, Q.1, TP.HCM
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Customer Service Supervisor
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ