Customer Service Supervisor

- Check the cleanliness of the main reception and adjoining public areas and inform the cleaning supervisor of any matters that require attention, including any safety issues
- Maintain control of any ornamental or live plants in your area and also help coordinate or manage visiting parties if necessary
- Assist Administration Manager with daily administrative duties such as photocopying, delivering and receiving documents if necessary
-Assist clients with their requests and refer to supervisors if necessary
- Assist colleagues in charge of conference rooms or when hosting events
- Perform other duties as required by your line Manager or higher
- Ensure all lighting is functioning fully and coordinate with relevant departments to rectify faults if necessary
- Help to sort and deliver documents, postage and messages to tenants or other departments
- Maintain a high degree of personal presentation, commitment and service at all times
- Coordinate and update the Deputy General Director with all aspects of clients or management requirements, together with progress reports relating to any outstanding issues
- Assist Operations and Property Manager with fit-out meetings if required to interpret
- Inform Property & Operations Manager of all unusual situations (regardless of whether or not assistance is required)
- Update Property and Operations Manager of tenant / contractor decisions
- When required, attend property hand over meetings with tenants
- Attend weekly departmental meetings with or on behalf of the Director and take / prepare the minutes in Vietnamese or English where required
- Distribute minutes to relevant Directors and Managers as required
- Ensure that all correspondence in English is checked and approved by the Director
- Establish and maintain good relationships with all tenants when coming into contact
- At all times, deal with Tenant’s complaints in a professional and courteous manner
- Keep the Operations and Property Manager informed of any issues concerning tenants you become aware of

- Proficient Knowledge of Word, Excel, and Powerpoint packages
- Strong administration skills
- Excellent communication skills both written and verbal
- Ability to work with confidential information
- Previous experience in a personnel role
- Previous experience working with a database
- Self-motivated with the ability to work unsupervised
- Ability to coordinate a range of activities at once
- A quick thinker who uses their initiative
- Attention to detail, accurate and well organised
- Well presented with excellent grooming skills
- Ability to work under pressure and meet deadlines
- Business etiquette is required at all times

- 13th salary
- Health Care
- 14 days

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