Customer Service Supervisor

Khoa/ Phòng - Department: Customer service
Chức danh báo cáo trực tiếp - Direct reporting title: Operation Manager

1. Mục đích công việc - Role Objective:

- Interact with the customers in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
- Increasing the company’s sales by boosting its reputation and maintaining customer loyalty.

2. Trách nhiệm và nhiệm vụ chủ yếu - Principal Duties & Key Tasks

2.1 Trách nhiệm - Responsibilities
- The CS leader needs to have abilities to coach staff to deliver exceptional customer service, build a strong team and shape staff behaviors to accomplish desired results.
- The CS leader plays a collaborative role in growing and implementing standards and processes and support operation manager to employ prudence and tact in interacting with others, and be focused on customer and staff retention. .

2.2 Nhiệm vụ chính - Key tasks
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program, promotion program…
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports
- Train customer service officers.
- Manage the approved budget of the customer service department.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Set up a call center in the future

3. Phối hợp giữa các khoa/ phòng và đối tác bên ngoài - Key Interfaces between departments and partners

3.1 Các khoa, phòng liên quan - Related Internal departments
- All medical and non-medical teams

3.2 Các đối tác liên quan - Related External partners
- Retail customers
- Companies

4. Trình độ bằng cấp liên quan - Job requirement

4.1 Trình độ chuyên môn - Academic Background
- Bachelor’s degree in business or related field

4.2 Kinh nghiệm - Experience
- 4 years experience in related fields

4.3 Kỹ năng - Skills
- Showcase good leadership skills to carry team members along
- Excellent skills for communicating and relating with both staff members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to multitask
- Have good temperate to handle disputes and emergencies
- Must be result oriented.
- Fluent in English

4.4 Yêu cầu khác - Other requires
- Working location: Working hospitals/ clinics in Di An, Binh Duong province (nearby Thu Duc District, District 9)

- Negotiable salary, Performance bonus
- Statutory insurance
- Professional, dynamic working environment

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp