Customer Service Supervisor

REPORTS TO : Operation Manager
SUPERVISE : Nil

PURPOSE / OBJECTIVE (OF THIS POSITION):
To supervise the team to achieve total customer satisfaction and enhance customer loyalty.

JOB RESPONSIBILITIES:

Part 1 – Primary roles of the job which are measurable and may be used as part of KPIs
1. To lead CS section in following areas:
(a) To assist and coordinate in departmental tasks and assignments.
(b) To implement and progress in customer service related activities to achieve desired results.
(c) To assist in conducting feasibility studies on recommended customer service projects prior to implementation.
(d) Co-ordinate to run the nation-wide customer service section. Make monthly report as assigned.

Part 2 – Secondary roles which supports the primary roles above
1. To be part of the team in contributing and promoting high teamwork within the department
2. To understand Elken Marketing Plan, Policy & Procedures, Distributors’ Code Of Conduct, Business Manual and information in Elken Sales Kit to facilitate following areas:
(a) General Inquiries
(b) Problem Solving
(c) The scope of the tasks covers products, bonus, marketing and campaign, etc.
3. To help in fostering harmonious, healthy and good distributor-staff relationship through friendly and timely service.
4. To liaise with other departments and to resolve problems related to inter-departmental communication and make suggestions on improvements to superior
5. Any other duties as assigned by immediate superior

Qualification
1. Must be a graduate in any discipline.

Experience
1. Have minimum of 3 years of working experience in related filed, preferably in MLM industry
2. Must have experience of managing a team.

Skills & Knowledge
1. Possess excellent communication skills
2. Possess team building and leadership skills
3. Possess good working knowledge of computer (MS Office) and internet
4. Fluent in English and either BM or Mandarin

Behavioral Traits – State the type of personality required to fit the job
• Patient
• Good interpersonal skills
• Proactive
• Positive thinking
• Able to work under pressure
• Able to adapt to change environment

- In accordance with company policy
- Premium Healthcare Plan

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