Customer Service Representative

Sales Support

- Sourcing with vendors
- Preparing quotation
- Answer customers’ calls
- Processing customer’s order
- Collecting payment from customers
- Following shipments with vendor and update customer with lead time
- Provide after sales services to customers
- Generate Sales and Purchase Reports
- Create and maintain updated vendors registration and information, as well as initial checking of information
- Stock Planning


Order Entry

- Posting the order in system includes entering proforma invoice (sales order), purchase order, goods receipt, purchase invoice, delivery note and tax invoice.

Logistics

- Liaising with the shipping company / courier services provider for import and export.
- Work with warehouse for local delivery arrangement


Receiving and Dispatching

- Monitoring shipment schedules, check arrival times of the shipments.
- Check physically the quantity of receipt when the shipment arrived at the warehouse
- Contacting trucker or courier services to pick up for local dispatch
- Packing the goods and prepare required documents for local dispatch.

General office activities

- Administrative work like ordering stationeries and necessities for the office, call repair services etc..
- Filing documents
- Record the sample orders in and out
- Handling petty cash

. 3 years order processing experience, working in trading company is preferred;
. Have experience in purchasing is an advantage
. Have knowledge in logistic or import process
. Maintain high quality services to satisfy customer needs
. Patient, pleasant and be able to work independently
. A keen sense of responsibility and be able to work under pressure
. Knowledge in ERP system is preferred
. Able to communicate in English
. Good communication skills

- Year end bonus
- Annual leave
- Inpatient medical insurance

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