Customer Service Representative
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 105 lượt xem
Ngày cập nhật: 09/03/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, Y tế/Dược
Mô tả công việc
Scope (local, regional, global): Local
Main purpose
- Handle inbound calls/emails/faxes from external customers to place orders, to process return & issues, to ask for further support…
- Manage customer orders by utilizing available IT enablers (SAP, Customer Portals). Handle complex issues relating to customer request along the Order-to-Bill processes and document all calls
Key tasks & responsibilities
- Accurately enter orders from customers via telephone, fax, email and mail.
- Enter basic and complex returns with accuracy and in an efficient manner.
- Demonstrate issue solving skills, properly handle inquiries and complaints with limited supervision.
- Keeps up-to-date on policies, procedures and products.
- Maintain SOPs for assigned extra job duties.
- Various other job duties as requested, e.g. maintain customer master data, set up commercial agreements or prices and conditions in system (depending on size of the legal entities organization)
- Demonstrate successful up/cross selling skills following commercial rules & guidance (if required)
Key working relations
- Customers
- 3rd parties (3PL), TCS
- Internal stakeholders: Commercial Operations, SCM and others
- Financial Services
Main purpose
- Handle inbound calls/emails/faxes from external customers to place orders, to process return & issues, to ask for further support…
- Manage customer orders by utilizing available IT enablers (SAP, Customer Portals). Handle complex issues relating to customer request along the Order-to-Bill processes and document all calls
Key tasks & responsibilities
- Accurately enter orders from customers via telephone, fax, email and mail.
- Enter basic and complex returns with accuracy and in an efficient manner.
- Demonstrate issue solving skills, properly handle inquiries and complaints with limited supervision.
- Keeps up-to-date on policies, procedures and products.
- Maintain SOPs for assigned extra job duties.
- Various other job duties as requested, e.g. maintain customer master data, set up commercial agreements or prices and conditions in system (depending on size of the legal entities organization)
- Demonstrate successful up/cross selling skills following commercial rules & guidance (if required)
Key working relations
- Customers
- 3rd parties (3PL), TCS
- Internal stakeholders: Commercial Operations, SCM and others
- Financial Services
Yêu cầu ứng viên
Qualifications & competencies
- Bachelor’s Degree with min. 2 years or a high school diploma and a minimum of four years successful experience in an inbound telephone order-processing environment.
- The position requires excellent inter-personal, organizational, written and oral communication skills
- Strong collaboration and teamwork skills
- Strong SAP, specially in SD module, and Office knowledge
- Self-motivated
- Ability to work with minimal supervision
- Bachelor’s Degree with min. 2 years or a high school diploma and a minimum of four years successful experience in an inbound telephone order-processing environment.
- The position requires excellent inter-personal, organizational, written and oral communication skills
- Strong collaboration and teamwork skills
- Strong SAP, specially in SD module, and Office knowledge
- Self-motivated
- Ability to work with minimal supervision
Quyền lợi được hưởng
- Professional working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

BAYER VIETNAM LIMITED (BVL)
3rd Floor, CentrePoint Building, 106 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC
Người liên hệ: Ms. Van
3rd Floor, CentrePoint Building, 106 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC
Người liên hệ: Ms. Van
Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. As an innovation company, it sets trends in research-intensive areas. Bayer’s products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to ...Chi tiết
Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. As an innovation company, it sets trends in research-intensive areas. Bayer’s products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change. For more information about Bayer Vietnam, please visit our website: http://www.bayer.com.vn. To further develop our business in Vietnam, we are seeking a suitable candidate for the following position: Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Representative trong ngành được tuyển dụng tại bởi BAYER VIETNAM LIMITED (BVL). BAYER VIETNAM LIMITED (BVL) đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Representative cách đây lúc 03/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
BAYER VIETNAM LIMITED (BVL)
Địa chỉ: 3rd Floor, CentrePoint Building, 106 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC
Quy mô: 500-999 nhân viên