Customer Service Representative Document

 Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customers’ and vendors’ requirements.
 Ensure vendors’ documents are delivered to customers in a timely, accurate and complete manner.
 Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
 Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
 Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there is potential costs impact.
 Continuously intensify relationship in order to maintain and protect customers.
 Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfactions.
 Ensure customers’ reports are timely and accurate.

- Bachelor Degree
- Experiences is a plus
- Careful, diligent
- Hardworking
- Teamwork
- Customer oriented
- Basis English

- Meals allowance, 13th salary, Holidays Gifts and annual bonus.
- Plus Insurance, 16 days annual leave.
- Training on site

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