Customer Service Officer (Nhân Viên Chăm Sóc Khách Hàng) - Hà Nội, Hải Phòng và Hạ Long

• Efficient & high quality implementation of customer care at the centre.
CSOs are responsible for customer care to all internal and external customers.
• Reporting
At all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
• Communication
Communicate well with other CSOs and ECs and staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
• Continuous Improvement
Identify opportunities to develop, improve and add value to Apollo’s Centre
Operations in line with the strategic goals of their centre(s) and the organization.
• Other duties assigned by the Centre Manager.

• Vietnamese national.
• Holder of Bachelor’s degree
• Able to handle shifts working
• Be proactive, interpersonal and detail-oriented.
• Good communication skills, both in English and Vietnamese
• Proven selling and persuasive skill.
• Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook).

- Health care scheme
- Training opportunities
- Educational sponsorship

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