Customer Service Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 108 lượt xem
Ngày cập nhật: 14/11/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
* Role Purpose:
To deal with internal customers & external customers in order to handle customer complaint process and meet all CS’s KPIs . Assist/back up for CS Supervisor in managing daily works as well as developing initiatives/ project/ system enhancement to reduce CS’s workload as much as possible.
* Key Accountabilities and Performance Measures Impacted
- Respond to customer's complaints/queries, quick identify and have proper solution to meet their requirement(s)
Followed Call’s Evaluation guidelines conducted by QA Team
- Providing a polite, professional and accurate response in accordance with agreed service standards
Followed Call’s Evaluation guidelines conducted by QA Team
- Promptly and accurately complete all related administration activities (reporting, random check, CS staff training, system testing) in accordance with relevant service standards and to the customer’s satisfaction
Followed committed service TAT regulated at CS Manual & specific assigned task’s requirements
- Proactively recognize when customer requirement(s) are more appropriately dealing with elsewhere and refer them as their appropriate.
Followed Call’s Evaluation guidelines conducted by QA Team
- Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer
Followed Call’s Evaluation guidelines conducted by QA Team
- Participate and contribute to team meetings, training, system testing, projects and quality workshops
Follow assignment
- Others tasks which are assigned by CS Supervisor/ Leader
Follow assignment
To deal with internal customers & external customers in order to handle customer complaint process and meet all CS’s KPIs . Assist/back up for CS Supervisor in managing daily works as well as developing initiatives/ project/ system enhancement to reduce CS’s workload as much as possible.
* Key Accountabilities and Performance Measures Impacted
- Respond to customer's complaints/queries, quick identify and have proper solution to meet their requirement(s)
Followed Call’s Evaluation guidelines conducted by QA Team
- Providing a polite, professional and accurate response in accordance with agreed service standards
Followed Call’s Evaluation guidelines conducted by QA Team
- Promptly and accurately complete all related administration activities (reporting, random check, CS staff training, system testing) in accordance with relevant service standards and to the customer’s satisfaction
Followed committed service TAT regulated at CS Manual & specific assigned task’s requirements
- Proactively recognize when customer requirement(s) are more appropriately dealing with elsewhere and refer them as their appropriate.
Followed Call’s Evaluation guidelines conducted by QA Team
- Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer
Followed Call’s Evaluation guidelines conducted by QA Team
- Participate and contribute to team meetings, training, system testing, projects and quality workshops
Follow assignment
- Others tasks which are assigned by CS Supervisor/ Leader
Follow assignment
Yêu cầu ứng viên
a. Qualification: University graduated. Economics, Finance or Banking is preferable
b. Experience: Over 3 year experience in Customer Service
c. Knowledge: Enhanced computer literature (Work, Excel, Power point, Internet, Email)
Good communication in English skills
d. Skills: Good negotiation and interpersonal skills
Has a sweet voice, good telephone skills
Problem solving skills
Team work spirit
Motivated and proactive
Careful and patient style of work
Brilliant appearance
* Others
− To get deep understanding and fully comply with (1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register), (2) Anti-Money Laundering Policy & Countering Terrorism Financing; (3) and regulation on your roles and responsibilities in operational manual.
− To be responsible for reporting suspected incidents of fraud.
− This job description is reviewed on annually basis and subject to change upon business requirement.
b. Experience: Over 3 year experience in Customer Service
c. Knowledge: Enhanced computer literature (Work, Excel, Power point, Internet, Email)
Good communication in English skills
d. Skills: Good negotiation and interpersonal skills
Has a sweet voice, good telephone skills
Problem solving skills
Team work spirit
Motivated and proactive
Careful and patient style of work
Brilliant appearance
* Others
− To get deep understanding and fully comply with (1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register), (2) Anti-Money Laundering Policy & Countering Terrorism Financing; (3) and regulation on your roles and responsibilities in operational manual.
− To be responsible for reporting suspected incidents of fraud.
− This job description is reviewed on annually basis and subject to change upon business requirement.
Quyền lợi được hưởng
- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
PRUDENTIAL VIETNAM FINANCE COMPANY
Người liên hệ: HR Department
Người liên hệ: HR Department
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential ...Chi tiết
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential Finance has gradually been improving the quality of products and services as well as expanding the business to approach and satisfy customers effectively. Currently, Prudential Finance has built up an extensive distribution network, including Head office, 1 Branch, 4 Transaction offices and the single largest Call center with advanced technology and several Service Introduction Points. Providing the best products and services, Prudential Finance is honored to achieve the precious recognition from nearly 170,000 customers and tie up with more than 100 prestigious partners to provide convenient and flexible financial solutions to their employees (as of 31 March, 2013). With the implementation of effective business strategies, strong support from the Prudential Group and the dedication as well as the commitment of all staffs and sales representatives, Prudential Finance will remain the leading position in consumer finance industry in Vietnam market and keep providing the best consumer finance products and services to millions of Vietnamese customers. We are currently looking for an experienced Field Verifying Supervisor, South of Vietnam based in HCMC: Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Officer trong ngành được tuyển dụng tại bởi PRUDENTIAL VIETNAM FINANCE COMPANY. PRUDENTIAL VIETNAM FINANCE COMPANY đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Officer cách đây lúc 14/12/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
PRUDENTIAL VIETNAM FINANCE COMPANY
Địa chỉ:
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Customer Service Officer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ