Customer Service Officer

- Respond to incoming customer's telephone calls, quick
identify and have proper solution to meet their
requirement(s).
- Providing a polite, professional and accurate response
in accordance with agreed service standards.
- Promptly and accurately complete all related
administration activities, in accordance with relevant
service standards and to the customer’s satisfaction.
- When customer requirement(s) are more appropriately,
CS then dealing with relevant departments and refer
them to an appropriate solution for customer.
- Keep up-to-date on new or enhanced products/services
in order to maintain a high quality service with accurate
information providing to customer.
- Participate and contribute to team meetings, training
and quality workshops.

- College, University graduated is preferable. Probably in Economics, Finance or Banking
(High-school graduation with relevant working experience is considered as special case by case).
- Experience in Call Center, hotline or Customer Service is preferable.
- Basic computer literature (Work, Excel)
- Basic English (reading, writing)
- Good communication and interpersonal skills
- Has a sweet voice, good telephone skills
- Team work, motivated and proactive
- Careful and patient style of work

- Attractive salary and bonus
- Private Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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