Customer Service - Ocean Air Export Staff

Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing
Coordinate with customers and colleagues to fulfill the job
Coordinate with airlines/ carriers/ worldwide agents to handle shipments
Solving all the matters/ problems related to operation jobs
Communicate with Sales/ Operation team to ensure proper flow of information regarding booking prospects and rate approvals
Handle customer enquiries, quotations and overseas agent correspondence and offering solutions
Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure
Ensure customer satisfaction and feedback to customers in professional manner
Prepare reports, update system timely and accurately
Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships
Other tasks as assigned by Head of Department

At least 3 year customer service experience in freight forwarding business, knows how to handle shipments from Vietnam to USA/Canada ocean and air
Good command of English and MS. Office
Good in customer service, communication, problem solving and negotiation
Teamwork and strong self-motivation
Able to work independently or in group under high pressure
People don't have experience to handle USA/Canada shipments please don't apply for this job

- Social insurance, health insurance, unemployment insurance as prescribed
- Bonuses depending on the performance
- The working environment is dynamic, being developed for developers

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