Customer Service Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 102 lượt xem
Ngày cập nhật: 03/10/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Bất động sản
Mô tả công việc
- Responsible for building customer relationships with customers after sales
- Create plans to address clients’ business needs
- Building, training, developing the Customer relationship team professionally with Bitexco’s standards
- Responsible for liaising with internal departments to ensure client needs are fulfilled effectively
- Monitoring on updating the CRM logs and ensuring account managers are aware of changes within clients
- Alerting the sales team to opportunities for further sales within key clients
- Managing in carrying out client satisfaction surveys and reviews
- Monitoring company performance against service level agreements and flagging potential issues
- Ensure both the company and clients adhere to contract terms
- Create plans to address clients’ business needs
- Building, training, developing the Customer relationship team professionally with Bitexco’s standards
- Responsible for liaising with internal departments to ensure client needs are fulfilled effectively
- Monitoring on updating the CRM logs and ensuring account managers are aware of changes within clients
- Alerting the sales team to opportunities for further sales within key clients
- Managing in carrying out client satisfaction surveys and reviews
- Monitoring company performance against service level agreements and flagging potential issues
- Ensure both the company and clients adhere to contract terms
Yêu cầu ứng viên
- University graduate, holding MBA is a plus
- At least three years working experience in similar level; Experience in real estate sector is essential, other experience outside of the industry is also a plus
- Experience in building Customer relationship program in luxury product segmentation
- Good interpersonal skills, numerical skills and communication skills (English is essential)
- A good “team player”, career-minded and enthusiastic, ready to learn and ready to contribute to the growth of the Department and the Company
- Willing to travel far for short or long periods of time and working overtime if needed
- At least three years working experience in similar level; Experience in real estate sector is essential, other experience outside of the industry is also a plus
- Experience in building Customer relationship program in luxury product segmentation
- Good interpersonal skills, numerical skills and communication skills (English is essential)
- A good “team player”, career-minded and enthusiastic, ready to learn and ready to contribute to the growth of the Department and the Company
- Willing to travel far for short or long periods of time and working overtime if needed
Quyền lợi được hưởng
- 13th month salary
- Health Insurance
- Health Insurance
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
BITEXCO JOINT STOCK COMPANY
The Manor Towers, My Dinh 1 Ward, South Tu Liem Dist., Ha Noi
Người liên hệ: Ms. Huong
The Manor Towers, My Dinh 1 Ward, South Tu Liem Dist., Ha Noi
Người liên hệ: Ms. Huong
Since its beginnings in 1985 as a textile firm in the province of Thai Binh, BITEXCO has become a successful multi-industry corporation. It covers real estate investment and development, hydro-power plants, infrastructure, mining and mineral water production. The BITEXCO GROUP has over 1.100 employees with offices in Ha Noi, Ho ...Chi tiết
Since its beginnings in 1985 as a textile firm in the province of Thai Binh, BITEXCO has become a successful multi-industry corporation. It covers real estate investment and development, hydro-power plants, infrastructure, mining and mineral water production. The BITEXCO GROUP has over 1.100 employees with offices in Ha Noi, Ho Chi Minh City and Thai Binh. BITEXCO began to diversify and expand its business in 1996 in the production of mineral water. The company has invested heavily in modern machinery and equipment for building and developing the brand "Vital" to become the first brand of mineral water in Vietnam, which was first produced by Italian technologies meet the high European quality standards. In the real estate sector, from 2000, BITEXCO has developed various high-profile projects in Hanoi and Ho Chi Minh City. Examples in Hanoi are The Manor and The Garden; while in Ho Chi Minh City there is the Bitexco Office Building, The Manor I, The Manor II and the 68-storey Bitexco Financial Tower. Other major projects underway include the J.W. Marriott Hotel and The Manor Central Park, in Lao Cai The Manor Eco+ and Sapa Resort & Holiday Apartments, in Thanh Hoa the New Centre, and The One HCMC and the Nguyen Cu Trinh Residential Complex in Ho Chi Minh City. BITEXCO has always strived for growth and prosperity. Its reputation in Vietnam is based on its sustainable development and global perspective. The key to its success is the vision of its leaders, combined with the reliability of its business partners and the loyalty of its patrons. BITEXCO’s goal is to become the top corporation in Vietnam, an internationally competitive enterprise that exceeds the expectations of its customers with its care for quality and state-of-the-art products and services. Ẩn chi tiết
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Tìm thêm việc làm
BITEXCO JOINT STOCK COMPANY
Địa chỉ: The Manor Towers, My Dinh 1 Ward, South Tu Liem Dist., Ha Noi
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Service Manager
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ