Customer Service Management Training Program 2019

Make a difference! We are in charge of inspiring children to learn English. You will be a part of our new Student Success Team, responsible for supporting our parents and students while tracking and communicating progress. On top of that, you will also play a pivotal role working with our wonderful North American Teachers! We are One On One English: a brand new EdTech startup. Come join us!

As a Success Consultant at One On One English, you will be a part of our Student Success Team, performing key functions for both Sales and Customer Service.

Your responsibilities include:
- Focusing on the relationship and overall academic success of the student
- Generating renewals (retentions) and upgrades of students
- Tracking Academic Progress and Student Success
- Surveying including Parent Personas, NPS, and others
- Answering the hot line/phone
- Building rapport and customer support/relations

If your English is awesome, that's great, you are perfect for the job! We are looking for fresh graduates and young professionals

- Majors and experiences in the fields of Customer Service, Sales Support, or Academic preferred!
- Basic Sales Skills preferred

BONUS If you are:
- Passionate about education
- Creative and think outside the box
- Willing to learn and adapt

Why you'll love working here:
- Friendly and funny colleagues and free snacks!
- Opportunities for promotion, career development, and mentorship
- Dynamic, fast-paced, professional, fun and exciting start-up work environment
- Get paid professional training and development

- Friendly and funny colleagues
- Get paid professional training and development! Improve your English skills working with members fro

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