Customer Service

• Receiving, processing and monitoring orders and samples;
• Scheduling production plan to meets customer requirements
• Liaising with internal departments availability of raw materials
• Coordinate with the Purchasing/Production/Warehousing in relation to stock/material on hand;
• Generate purchase orders for materials and other supply inputs as required;
• Maintaining our ERP System (NetSuite) with accurate stock counts, product lines and customer records;
• Processing the receival of sales orders
• Processing internal transfers for all stock including finished goods
• Communicate with the production/warehouse staff on outgoing orders ensuring dispatch on time;
• Understand production process manufacturing to coordinate production lead times
• Ability to continuously apply improvement to maximise production resources

The role will ideally suit someone who is looking for long-term stability and genuinely enjoys a fast-paced environment. The successful candidate will have a with a positive attitude and willingness to perform a variety of duties coupled with the following experience and attributes:
• Experience in a similar role or within production manufacturing environment working with multiple stakeholders;
• Experience in data entry and an understanding of inventory and invoicing would be advantageous;
• Superior attention to detail, organisational skills and capabilities in terms of prioritising work and meeting deadlines;
• Friendly phone manner with a strong commitment to customer service through effective communication;
• A self-starter with the ability to take initiative, work efficiently and without supervision;
• Be highly trustworthy and reliable;
• Technologically savvy with experience in MS Office (Outlook, Word, Excel, PowerPoint) and an ERP system;
• Flexibility to work additional hours from time to time.
• Understand about logistics, Export, Foreign trade to work with Customer/ Forwarder. Making paperwork for Export shipment, contacting forwarder/ Customs declaration/ Service.
• Excellent active listening and negotiation skills in English.

* Benefit
• Salary negotiated.
• 13th month salary
• 12 days annual leave.
• Social insurance - Health Insurance - unemployment insurance
• 24/24 Insurance.
• Supports Bus pick up from Bien Hoa – Long Thanh.
• Other benefits under VN labor law.

- According to company's regulation (13th payment; annual leave, party monthly, travel yearly…)
- Social, heath Insurance & Accident Insurance 24/24
- 12 days annual leave

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