Customer Service

• Process Customer’s orders; Liaising with Factories on our supplies and ensuring the Customers orders are delivered as planned.
• Input, verify and confirm customer orders and forecast
• Handle Customers’ enquirers and process order and monitor delivery status to ensure resolution to customer’s satisfaction.
• Liaise with Factories to ensure that our requests for supplies are met.
• Liaise and coordinate shipping efforts between customers, Factories, warehouse and third party suppliers.
• Provide daily administration support duties including updating of reports, documents, controls & filing.
• Ensure timely reporting and monitoring of inventory and backlog status.
• Monitoring of customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy.
• To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.
• To provide logistics solution pertaining to customer needs.
• Investigate customer complaints, identify root causes and implement corrective actions
• Ensure timely closure of all complaints.
• Close monitoring of monthly sales target to ensure that it is in line with the amount foretasted.
• To assist sales personnel in processing sample to customers when required
• Other duties which may be assigned from time to time to achieve corporate objectives

*Key point of CS Team to coordinate with other teams/ departments to achieve company's business goals
*Other assignment based on company's requirement

- College Graduation
- CS experience & 6 Sigma Experience
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation.

Benefits:
- Good working environment and opportunities to improve will be offered for successful candidates,
- Company bus from Hanoi to Hanam factory.

- Competitive salary
- Meals and shuttle bus (Hanoi-Hanam)
- Opportunities of career development

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