Customer Service

The role of the import customer service agent is to own/manage the customer experience in all interactions with customers in line with global and local strategies.
You are empowered to be responsive, accessible, adaptive and committed to ensuring customer expectations are understood and met as well as coordinating efficient and effective completion of all customer service activities for our import clients

In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk processes. At all times adhere to company procedures and regulatory requirements.

Key responsibilities
The role of the import customer service agent is to own/manage the customer experience in all interactions with customers in line with global and local strategies.
You are empowered to be responsive, accessible, adaptive and committed to ensuring customer expectations are understood and met as well as coordinating efficient and effective completion of all customer service activities for our import clients

In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk processes. At all times adhere to company procedures and regulatory requirements.

We are looking for
- Genuinely cares about people
- Is concerned about the problems of their customers/colleagues
- Is sympathetic to the problems of others
- Demonstrates real empathy with the joy and pains of others
- Relates well to all kinds of people (inside and outside the organization)
- Builds appropriate rapport
- Builds constructive and effective relationships
- Uses diplomacy and tact
- Can defuse even high tension situations comfortably
- Is cool under pressure
- Does not become defensive or irritated when times are tough
- Is considered mature
- Can handle stress
- Does not show frustration when resisted or blocked
- Is tolerant with people and processes
- Listens and checks before acting
- Tries to understand the people and the data before making judgments and acting
- Waits for others to catch up before acting
- Follows established process
- Waits for others to catch up before acting
- Is personally committed to and actively works to continuously improve him/herself
- Understands that different situations and levels might call for different skills and approaches
- Works to deeply strengths
- Works on compensating for weakness and limitations

- Peformance Bonus
- 12.5 months salary per annum

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